Job Description

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

Located in Ningbo Cultural Plaza with the theme of science and technology, art and fashion. We are an inclusive, positive and friendly team, and we can offer you a stage of infinite possibilities for your career. The hotel has been opened in February 2014. If you are looking for a career opportunity, join us and make your dreams come true!

Role Responsibility

• Manage the work of the room service staff.
• Communicate with the housekeeping coordinator to respond appropriately to any new requests made by guests through the switchboard.
• Place special items in the guest rooms based on the guests' personal preferences using the guest history files.
• Represent the guests and other departments to ensure that their requests are carried out in order to satisfy the guests.
• Report equipment maintenance through phone calls or maintenance records.
• Conduct daily inspections of VIP guest rooms, regular guest rooms, and randomly check rooms inspected by self-checking staff.
• Report accidents and damages to the housekeeping coordinator in a timely manner and ensure that relevant records are filled out promptly.
• Explain and promote the hotel's facilities and services to guests when necessary.
• Ensure that all colleagues work in accordance with the standards of appearance and work uniforms.

For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/ningbo/