Job Description

The Floor Supervisor is responsible for supporting the store management team in providing outstanding leadership and ensuring operational excellence. They allocate time effectively, handle multiple tasks, and manage merchandise and visual principles. Additionally, they drive performance through store KPIs.

Key Responsibilities:

• Provide ongoing feedback to the Store Manager regarding sales floor improvements.
• Ensure all customers are greeted and offered assistance promptly; staff should remain available and attentive.
• Monitor individual sales staff performance and report underperformance with suggested solutions to management.
• Maintain a high level of product knowledge within all allocated departments.
• Ensure timely entry of customer orders into the order book.
• Oversee shelf stocking; communicate stock shortages to the Store Manager for reordering.
• Continuously monitor stock levels and replenish as needed throughout the day.
• Ensure all items are accurately priced, labelled, and shelf-talkers are correctly placed, report discrepancies.
• Immediately report and remove damaged stock from the floor, ensuring proper documentation is completed.
• Maintain attractive and updated merchandising displays across all store areas.
• Oversee day-to-day operations on the floor, ensuring efficiency and compliance with company standards.
• Plan, monitor, and adjust shift schedules to meet operational requirements.
• Ensure team members follow assigned schedules, addressing deviations promptly to maintain productivity.
  

Qualifications & Experience:

• A Grade 12 qualification.
• Must have a minimum of 3 years retail or admin experience.
• Must have experience in driving sales to increase store profit.

Skills:

• Ability to adapt to different customers and situations.
• A high sense of urgency with demonstrated ability to work independently.
• Outstanding leadership, interpersonal and communication skills.
• Strong organizational, administration and planning skills.
• The ability to take initiative.
• A high level of attention to detail.
• Strong verbal communication and interpersonal skills.
• Ability to work collaboratively with a diverse team to achieve common goals.
• Flexibility to adapt to a dynamic and fast-paced retail environment.
• Figure and admin orientated.

Behaviours:

• Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships.
• Customer Focus - understands, anticipates, and meets the needs and expectations of customers.
• Develops Talent - identifies, nurtures, and supports the growth of individuals within the organisation.
• Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes.

• Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation.

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We’re a purpose-led business, and on this team, you’ll share the pride of making an impact across a whole industry.

We’re the designers, the makers, the shakers and the teams behind the scenes.

Are you with us?