Job Description

Primary Accountability

The Floor Supervisor is responsible for smooth patient flow, access, and the direct supervision of the clinical support staff on the floor during daily operations in the health center.

of Primary Responsibilities

1. Provides support and floor supervision to departmental staff.
   1. Serves as a system matter expert and mentor to the team regarding workflows, procedures, and policies. Assists staff with problem resolution and critical thinking.
   2. Provides and/or ensures employees receive instruction/training needed to successfully complete their assigned job responsibilities while ensuring compliance with training plan.
   3. Provides on-the-job training and recommends remediation to managers when necessary.
   4. Recommends workflow and procedure changes based on observations from the floor.
   5. Gives real time feedback and praise while on the floor.
   6. Addresses staff out of compliance with policy (e.g., dress code). Communicates with Supervisor for higher level follow up with staff.
   7. Gives feedback to Supervisor to aid in effective performance evaluations, and coaching and counseling.
2. Responsible for facilitating efficient patient flow by coordinating the front and back office and ancillary services throughout the health center.
   1. Functions as a Patient Flow Master by continuously monitoring patient flow.
   2. Is physically on the floor rounding to ensure staff follows operational workflows and remains productive and focused on excellent customer service at all times.
   3. Utilizes the dashboard and other metric tools to ensure adequate staffing is assigned based on real time patient flow needs to reduce wait times and increase patient satisfaction.
   4. Makes real time staffing adjustments accordingly based on operational needs.
   5. Ensures there is communication and coordination between the front office and back office to support patient flow throughput.
   6. Validates that scrubbing of appointments is being completed correctly as this supports patient readiness.
   7. Assists with the initial and annual skills/competency assessments.
3. Conducts continuous rounding on the floor, within the health center, to ensure compliance with OSHA, Joint Commission and/or accrediting bodies, regulatory agencies, and infection control guidelines.
   1. Addresses workflow issues in real time and reports trends to supervisor.
   2. Ensures daily/weekly and monthly quality controls are accurately completed.
   3. Ensures sterilization process is completed daily and sufficient instruments are available and readily accessible for patient flow.
   4. Ensures weekly and monthly In-house medication inventories are completed and sufficient in-house medications available for patient needs.
   5. Ensures supplies, medication, forms, and equipment are ordered and in stock.
   6. Ensures monthly exam room checklists are completed.
4. Assists with handling patient complaints including assisting the patient with a viable solution to the problem.
5. Responsible for adhering to the Attendance and Absenteeism Policy, recognizing that regular attendance is considered an essential function of all FHCN positions. Absenteeism is not being at work or failing to attend a paid workshop, training, or event unless the absence is protected by law.
6. Ability to present to and work at any FHCN location, both at the beginning of a shift or during a shift, based on business need.
7. Performs other duties as assigned.

of Primary Attributes

General Development:

1. Requires significant organizational skills, to manage and direct the activities of one or more functional areas of the organization.
2. Job duties require the ability to provide leadership and motivation to others.
3. Job responsibilities require individual development of priorities for effective performance of duties, including re-prioritization in response to changes in circumstances.
4. Ability to devise effective solutions to situations encountered based on the general goals. Duties require drawing conclusions using inference and logic, which may be different than the conclusions that could be drawn by others and objectives of the function.

Professional & Technical Knowledge:

1. Job duties require advanced work-related skills beyond completion of high school, including written and verbal communications skills, computational and computer skills, mathematical, technical or health care related knowledge, typically obtained through on the job experience, and;
2. Two years of professional growth that demonstrates the acquisition of progressively greater responsibility or significant contributions to projects and initiatives that demonstrate leadership skills.

Technical Skills:

1. Ability to prepare more complex documents in Microsoft Word, including creating tables, charts, graphs, and other elements.
2. Ability to use Microsoft Excel to analyze data, including the use of formulas, functions, lookup tables and other standard spreadsheet elements.
3. Ability to develop sophisticated presentations in Microsoft PowerPoint, including the use of embedded objects, transitions, and other elements.

Licenses & Certifications: Requires Medical Assistant/LVN Certification.

Communications Skills:

1. Job duties require the employee to effectively communicate, verbally and in writing, their opinions, and extrapolations of information they collect and synthesize/analyze.
2. Responsible for the resolution of conflicts that may arise because of disagreements between employees, between employees and customers/clients, or with the public, other legal entities, or governmental authorities.
3. Compiles, analyzes, and prepares information in an effective written form, including correspondence, reports, articles, or other documentation.
4. Effectively conveys technical information to non-technical audiences.

Physical Demands: The physical demands described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to sit and type. The employee frequently is required to stand or walk; and occasionally squat, kneel, and reach above and below shoulder height to lift and/or move items up to 20 pounds.

Pay Scale:

Min Hourly Rate: $24.77

Max Hourly Rate: $34.18