Job Description

Join a team where your attention to detail and analytical skills will help drive the success of our lending operations. This role offers opportunities for career growth and development, allowing you to build expertise in credit analysis and compliance. You’ll collaborate with talented professionals and gain exposure to a dynamic, nationwide business. Make an impact by ensuring the integrity of our credit portfolio and supporting our clients’ success.

As a Credit Support Analyst within our Dealer Solutions team, you play a vital role in maintaining the quality of our credit portfolio. You will assess borrower compliance with credit agreement terms, identify potential risks, and help ensure our lending practices remain robust and effective. You’ll work closely with internal and external stakeholders, applying your organizational and analytical skills to deliver exceptional service. Your contributions help us manage risk and support our clients’ business goals.

You will be part of a collaborative team focused on continuous improvement and operational excellence. This role provides exposure to inventory audits, financial covenant analysis, and process optimization, supporting strategic planning and lending performance. You’ll have the opportunity to develop your digital literacy and project management skills while working in a fast-paced, client-focused environment.

Job responsibilities

• Audit dealership inventory in accordance with bank policy, inspecting all dealer vehicles for serial numbers
• Verify dealers possess MSO/Title for any unseen inventory
• Prepare and review inventory audit summary reports with dealer contacts
• Maintain working knowledge of current floor plan credit policy
• Assess compliance with credit agreement terms for a designated borrower portfolio
• Identify potential defaults and breaches of covenants
• Interpret financial and other covenants in credit agreements
• Ensure accurate setup of co-borrowers, guarantors, and other parties in the system of record
• Conduct credit analysis and monitor ongoing compliance with financial covenants
• Calculate cash flow and leverage ratios per credit agreement terms
• Manage time effectively to meet quality control standards and service level agreements

Required qualifications, capabilities, and skills

• Foundational knowledge of credit agreement terms and financial covenants
• Ability to interpret and apply credit policies and procedures accurately
• Strong organizational and time management skills
• Excellent customer service and communication skills
• Proven ability to perform tasks accurately by following well-defined procedures
• Valid driver license and auto insurance
• Willingness and ability to travel overnight nationwide as required
• Developing proficiency in conflict management and stakeholder engagement
• Effective critical thinking and problem-solving skills

Preferred qualifications, capabilities, and skills

• Experience in driving continuous improvement and process automation in lending workflows
• Developing proficiency in digital literacy and technology use in lending services
• Skill in creating quantitative reports to track lending performance and support strategic planning
• Growing proficiency in project management and leading service initiatives

Additional Information:

• Regular travel is required, local and overnight stays.
• Role is not eligible for H1B or immigration sponsorship.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans