Job Description

The Role…

Located on Avenida Tibidabo, our third Casa in the city will include a state-of-the-art gym, a full-service spa and hair salon, an 18 m² outdoor pool, a café, and two floors of club space.

What we are looking for in a Floor Manager...

• Leading service on the floor and supporting the team to provide warm, friendly and efficient service according to our standard operating procedures.
• Ensuring our full allergy procedure is followed to protect the safety of our members, guests and team.
• Being visible on the floor and touching every table to check in on their experience.
• Getting to know members, remembering their names and building connections.
• Leading by example with consistency, clarity and fairness to drive a productive and happy team. Creating a sense of fun and community within the team.
• Coordinating tasks, delegating responsibilities and working with other departments to ensure efficient service.
• Possessing a strong understanding of our food and drink to monitor quality, make recommendations, pairings and accommodate specific requests.
• Monitoring Mystery Guest / Chilli Reports/ member and guest feedback and addressing areas for improvement.
• Communicating openly across departments and working with the management team to deliver elevated experiences.
• Resolving any complaints and handling all interactions with the highest level of hospitality and professionalism.
• Supporting recruitment and onboarding new starters according to staffing levels/ head counts.
• Conducting coffee chats and performance reviews according to company guidelines, assessing performance levels and development opportunities.
• Ensuring all opening and closing procedures are completed to standard.
• Maintaining an organised and clean working environment, ensuring all hygiene and safety standards are met.
• Wearing the correct dress code and maintaining the highest level of grooming standards. Checking and maintaining uniform and grooming standards of the team.
• Leading motivating and informative daily team briefings in preparation for shift, to include any menu changes, specials and tastings.
• Preparing and monitoring efficient team rotas and reducing unnecessary overtime.
• Supervising, coaching and training on the job.
• Managing yours and the team's Soho Learn attendance to enhance skills, knowledge and passion.
• Following all company policies and procedures in relation to code of conduct, health & safety, security and confidentiality.
• Supporting the wider team as needed on an ad-hoc basis.
• Developing and maintaining positive, productive and professional relationships with the team, treating everyone with kindness and respect.

What's in it for you?

• Team meal whilst on shift prepared by our chefs
• Soho Friends Membership
• 50% Team discount on Food & Drink, 7 days a week
• Team Room Rates; Any Bedroom, Any House, $100 a night
• Birthday Day Off
• Discount on Cowshed products and Soho Home (up to 50%)
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more.