Job Description

At Good Folk, we’re redefining Banff’s dining experience with warm hospitality, elevated comfort food made from locally sourced ingredients, and a curated selection of unexpected wines and cocktails. Our restaurant offers a refined yet relaxed vibe that celebrates connection—between guests, flavours, and the mountains we call home.
We’re looking for a Floor Manager who is passionate about leadership, loves building strong service teams, and thrives in a fast-paced, guest-focused environment. If you’re ready to help shape one of Banff’s most exciting new dining concepts, we want to hear from you.
What You’ll Do
As Floor Manager, you’ll lead the Front of House team and help ensure smooth, thoughtful service at every table. You’ll work closely with the General Manager and play a key role in developing our service culture.
Duties and Responsibilities:
• Lead by example with a warm, confident presence on the floor
• Coach and support servers and hosts to deliver exceptional, intuitive guest service
• Collaborate with the bar team and leadership to refine our beverage program
• Monitor guest flow and service standards throughout the shift
• Assist with scheduling, inventory, and daily operations
• Help recruit, train, and develop a passionate, high-performing team
• Enforce health, safety, and liquor service regulations
• Jump in where needed—this is a hands-on role
• Contribute to a positive, respectful, and team-first work environment
What You Bring
• Previous experience in a floor manager, supervisor, or senior server role (fine or elevated dining preferred)
• ProServe certification (required)
• Strong food and wine knowledge with a passion for guest storytelling and service
• Calm, confident leadership style with great communication skills
• A flexible, team-oriented approach—you’re solutions-focused and guest-obsessed
• Ability to work evenings, weekends, and holidays
• Currently living in the Bow Valley or ready to relocate

Grow Your Career with Us
We’re glad you’re considering your next career move with us. At BCP, we value ambition and commitment. We support your professional growth through collaboration, encouragement, and meaningful opportunities. To make sure your internal application stands out, please take note:
Application Question: “Why are you changing jobs?”
• Use this section to introduce yourself to the hiring manager.
• Explain what interests you about the new role and how it aligns with your skills and goals.
• Include relevant details such as your preferred schedule or work arrangements.
Connecting with the Hiring Manager
• We encourage you to reach out directly to the hiring manager to express your interest and ask informed questions.
• If you’re unsure who that is, contact HR or your current manager to confirm.
• The recruiting team supports external hiring only. Internal transfer questions should go to HR at hr@banfflodgingco.com.
BCP is committed to building a diverse and inclusive workplace. If you need assistance with the application process or workplace accommodations, please contact us at hr@banfflodgingco.com or 403-760-8521.