Job Description

Elevate Your Career in Banff with BCP
Nestled in the heart of the Canadian Rockies, BCP is a locally owned and operated organization offering hotels, restaurants, and unforgettable visitor experiences. We are dedicated to delivering exceptional guest experiences while fostering a workplace that embodies teamwork, respect, and a sense of community.
At BCP, we believe in supporting our team members' personal and professional growth through collaboration, encouragement, and opportunities to thrive in one of Canada’s most iconic and vibrant destinations. Join us and be part of a culture that values connection, adventure, and excellence.

At Chili’s Grill & Bar, it’s all about great food, bold flavour, and making people feel at home—every single time. From our famous fajitas and burgers to ice-cold margaritas, we bring high-energy dining together with genuine hospitality and a team-first culture that knows how to have fun while getting the job done.
We’re looking for a Floor Manager who thrives in a fast-paced environment, leads with energy and accountability, and knows how to inspire a team to deliver standout service. If you’re passionate about people, love being in the middle of the action, and know how to turn a busy shift into a great guest experience—we want to hear from you.
What You’ll Do
As Floor Manager, you are the heartbeat of the dining room. You’ll lead the Front of House team, drive service standards, and keep things running smoothly—no matter how busy it gets.
Duties and Responsibilities:
• Lead from the floor with a positive, high-energy presence—set the tone for every shift
• Coach and support servers, hosts, and bartenders to deliver friendly, fast, and attentive service
• Ensure every guest has a great experience by actively managing the floor and checking in with tables
• Jump in and support wherever needed—hands-on leadership is key
• Monitor service times, guest flow, and table turns to keep things moving efficiently
• Partner with the bar team to execute beverage service and uphold Chili’s standards
• Handle guest concerns and resolve issues quickly, turning problems into great service recovery moments
• Assist with scheduling, labour management, and shift planning
• Support hiring, onboarding, and ongoing training of team members
• Maintain compliance with food safety, health & safety, and liquor service regulations
• Drive a fun, respectful, and team-focused environment where everyone feels supported and accountable
What You Bring
• Previous experience as a Floor Manager, Supervisor, or Senior Server in a high-volume restaurant
• ProServe certification (required)
• Strong understanding of casual dining service standards and team operations
• Confident leadership style, you lead by example and stay cool under pressure
• Passion for hospitality and delivering great guest experiences
• Strong communication skills and the ability to motivate a diverse team
• Flexible availability (evenings, weekends, holidays)
• Currently based in the Bow Valley or willing to relocate
• Ability to continuously work on your feet in a fast-paced environment and lift up to 25 lbs at times.

At BCP, we offer a comprehensive total compensation package, including perks and benefits designed to support your professional growth and enhance your lifestyle in the Bow Valley. Here are some highlights of what our team members enjoy:
• Group Health, Disability, and Life Insurance Coverage, with BCP covering 50% of premiums for employees and their dependents.
• Opportunity to invest in our Employee Share Ownership Program.
• Food and beverage discounts at all BLC restaurants and cafes.
• Health and wellbeing programs, including free yoga, complimentary canoe passes, discounted ski passes, golf membership and fitness club memberships.
• Discounts on spa services, movie passes, and rental/retail goods.
• Participation in Leadership Days for ongoing professional development.
• Experience our hotels firsthand through our Complimentary Hotel Stays Program.
• A complete list of employee benefits are listed here.
If you’re ready to take the next step in your career, BCP offers an outstanding environment with opportunities for advancement, a fun work atmosphere, and exceptional benefits.
BCP is committed to creating a workplace where everyone can succeed. As a signatory to the Bow Valley Workplace Inclusion Charter, we are dedicated to building a diverse, equitable, and inclusive team. We actively work to remove barriers for applicants and team members from equity-seeking groups. If you require assistance with the application process or need accommodations, please reach out to us at careers@banfflodgingco.com or 403-760-8521.
Please note: Only candidates selected for further consideration will be contacted.