Job Description

PART 1 INTERNAL JOB DESCRIPTION

Major Job Functions and Tasks Planning

a. Meets with each sales consultant to establish monthly production goals

b. Analyzes each sales consultant’s monthly production, identifies training and coaching needs, and effectively coaches to maximize performance.

c. Makes new car inventory recommendations for the dealership.

d. Reviews, addresses, and monitors CSI scores to determine areas of concern and training and development needs to ensure consistent delivery of a luxury-customer experience.

e. Reviews, addresses, and monitors ESI scores and works with the management team to meet employee satisfaction targets.

Implementation & Control (Production Management)

a. Monitors sales team’s unit count, sales revenue, gross margin, contributions, and expenses to ensure that they are in line with planned objectives.

b. Prepares commission sheets, costing sheets, control logs and other reports as needed.

c. Used Cars: Responsible for accurate assessments of vehicle trade-ins – appraises and determines actual cash value, determines retail pricing, determines reconditioning needs and coordinates with vendors, controls reconditioning expenses and maintains records, inventory management.

Major Job Functions and Tasks

Sales Management/Lead Management

Sales Management

Ensures that sales consultants consistently and properly execute all aspects of sales process including: meet and greet, demonstration, negotiation, documentation, recording of all information into DealerTrack correctly, and follow-up with customers to ensure high CSI. Meet with sales consultants on a daily basis to review past, current, and future sales activities. Accountable to identify, call attention to, initiate change in, and monitor performance of all team members who directly serve customers. Ensures that each customer is addressed at a luxury-experience standard. Coaches and trains sales consultants, spot-checks performance, trouble-shoots issues, counsels sales consultants as needed, and takes progressive disciplinary action as needed if standards are not met. For Internet Sales only – Ensures that all internet and e-mail protocols are followed.

Lead Management

Ensures that 100% of prospects entering dealership are tracked and recorded. Ensures that accurate information is collected on all customers, and that information is inputted in DealerTrack system correctly. Ensures that sales team achieves 100% follow up on all prospects in their sales experience. Ensures that a customer-focused approach is utilized to maximize be-back ratios. Ensure that 100% of be-backs are recorded in appointment calendars. Ensure that updating of all customer information is done on a consistent and timely basis.

Customer Service

Identifies, calls attention to, and resolves customer issues complaints in a timely and professional manner. Ensures that individuals, sales teams, and dealership meet or exceed customer service targets.

Industry Knowledge

Keeps abreast of and applies as needed :

• Technological advancements and resources needed to effectively perform job duties and responsibilities.
• Current trends, best practices, forecast, and factory directives.
• State and federal laws affecting your industry and measures needed to meet total compliance with these regulations.
• Attends training classes.
• Product knowledge.

Servco Shared Values and Miscellaneous Functions

a. Leading by Values.

• Leads by example.
• Actively promotes Servco’s Shared Values. (e.g. builds teamwork, recognizes accomplishments, keeps employees informed, motivates the team, makes improvements).

Acts with professionalism, integrity, honesty, and respect.

c. Acts in accordance with the Role of Officers/Managers

Miscellaneous Functions

a. Community Relations – Participates in community organizations and activities as time permits. b. Professionalism

• Is well groomed and dresses professionally in accordance with company dress standards. (e.g. neat & tidy appearance, shoes polished, etc.)

c. Other duties as assigned.

• Participates in special projects and committees

d. Maintains good attendance

e. Complies with all company policies, procedures, standards of conduct and house rules, and meets performance expectations.

f. At minimum, maintains satisfactory performance and strives to exceed performance expectations.

g. Responsible to improve job skills and job knowledge through reading and attending training.

PART 2 EXTERNAL JOB DESCRIPTION

At Servco, we’re committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life:Moments that matter to you.

We are looking for highly motivated individuals with outstanding customer service skills and a passion for cars and sales to work as a Floor Manager. An automobile is one of the biggest purchases many consumers will make in their lifetime and this is your opportunity to become a part of that process. As a Floor Manager, your responsibility is to oversee and develop the Sales Consultants as well approve sales and trade-in transactions.

Responsibilities:

• Manages Sales Consultants to ensure that all aspects of the sales processes are effectively executed
• Uses the lead management processes to follow up on all prospects to ensure a luxury sales experience
• Manages and measures the sales team’s performance to ensure that performance goals and objectives are attained including customer satisfaction and employee satisfactions targets
• Identifies, addresses, and takes necessary actions to ensure that all performance standards are met.

Requirements:

• High school graduate or equivalent
• Bachelor’s degree in business, marketing or related field preferred
• Minimum three years of automotive sales experience and/or two years of automotive supervisory experience
• Exceptional leadership, coaching, training, counseling, and interpersonal relationships skills
• Strong in communication, negotiations, and customer resolution
• Ability to adapt and work in a fast-paced environment while multi-tasking
• Detail oriented and customer focused
• Working knowledge of DealerTrack, Word, and Excel

Auto Sales – Sales Manager – Customer Service

Interested?

Visit www.servco.com/careers to apply online or email us at careers@servco.com.

Equal Opportunity Employer and Drug-Free Workplace