Job Description

Floor Manager – House of Social, Manchester

Contract: Permanent, 45 hour per week

Salary: £30-36,000 per annum

Working Patterns: Open 7 days a week, our Management Team work collaboratively throughout the full week. Shifts can start as early as 7am and finish as late as 2am

Days and hours will rotate weekly subject to demands and team availability.

House of Social Food Hall is Manchester’s newest and most exciting food hall. A collection of five independent kitchens, serving food and drink to suit every taste and time. We’re looking for an accomplished Supervisor to provide leadership support, steering the on-site team to deliver to our premium standards.

Located on two levels of Vita Group’s purpose built  student accommodation concept House of Social, the new venue  spans 12,000 square feet of brand new dining and drinking space.

We're looking for a Floor Manager, responsible for delivering an exceptional guest experience by leading all front-of-house floor operations. The role ensures consistently high service standards, develops the floor and host teams, and acts as the operational link between guests, kitchens and the wider management team.

Our Floor Manager

Accountable for the overall presentation, organisation and performance of the venue floor, ensuring every guest receives a welcoming, efficient and memorable experience

Guest Experience

• Lead the delivery of exceptional guest service throughout every shift.

• Ensure the guest journey is seamless from arrival through to departure.

• Resolve guest feedback and complaints professionally and proactively.

• Maintain a visible presence on the floor during service.

Floor Operations

• Take ownership of all day-to-day floor operations.

• Ensure smooth coordination between the bar, kitchens, hosts and floor teams. Oversee bookings, table management and operational flow.

• Support the delivery of private events and large bookings.

• Ensure the venue is clean, organised and presentation-ready at all times.

Team Leadership & Development

• Lead, coach and motivate the floor and host teams.

• Deliver structured inductions and ongoing training.

• Complete regular specification tests and service coaching.

• Conduct one-to-ones and performance reviews where required.

• Promote a positive team culture and high levels of engagement.

Food Knowledge & Compliance

• Work closely with kitchen partners to ensure all floor team members have excellent menu knowledge.

• Deliver regular food description and upselling training.

• Ensure all team members understand allergen procedures and food safety requirements.

• Monitor compliance with licensing, health & safety and company procedures.

Operational Standards

• Complete daily venue walks and quality checks.

• Ensure opening, handover and closing procedures are completed to standard.

• Oversee floor ordering and stock requirements.

• Support compliance audits and action plans.

Reporting & Performance

• Produce weekly and monthly reports covering: Guest feedback and reviews Service standards

Working closely with the Head of F&B, the Floor Manager will translate strategic goals into operational delivery, driving footfall, maximising spend per head, improving bar performance, and supporting a dynamic events and programming calendar.

Commercial KPIs & Performance Targets

• Deliver weekly and monthly revenue targets in line with budget.

• Achieve profit margins in line with company targets.

• Maintain labour costs within agreed percentage of net sales.

• Increase spend per head through upselling and menu optimisation.

• Drive event revenue and venue utilisation across both daytime and evening periods.

• Maintain strong guest satisfaction and positive online reviews.

• Deliver operational efficiency across service times and customer flow.
  

Who We’re Looking For….

House of Social boasts 5 individual kitchens, delivering variety and luxury food and drink offerings to our guests. Our aim is to guarantee the best social experience to all customers and our House of Social Student residents. Our General Manager plays a critical role ensuring seamless operations and effective leadership.

Professional Experience

• Proven experience operating as a General Manager, Restaurant Manager or Floor Manager or senior hospitality leader in a high-volume venue.

• Strong commercial awareness including P&L management and financial analysis.

• High-capacity venue management with extensive events management

• Experience running bars, restaurants or multi-vendor food halls.

• Strong leadership capability managing large teams.

• Experience delivering hospitality events and programming.

• Excellent communication, organisational and problem-solving skills.

• Strong understanding of hospitality systems including POS and reporting tools.

• Knowledge of health & safety, licensing and food safety standards.

• Proven experience in foodservice, bartending, hospitality, or retail management; food hall, market-style dining, or multi-unit leadership.

• Premium brand ambassador, having served as the face of a luxury brand, effectively communicating the brand's story and values to existing and prospective customers.

• Developed and implemented customer satisfaction programs

• Compliant with maintenance of building safety standards.

• Our operations run seamlessly with the support of a variety of technology systems and software; our Floor Manager must be technologically astute.

Personal Characteristics

• Excellent interpersonal skills and the ability to motivate, lead and develop teams effectively.

• A hands-on attitude, combined with strong communication and people management skills.

• A strategic thinker

• Flexibility: An ability and enthusiasm for working in a varied job with rotating shift patterns, days and hours.

Why work for us…….

Our employees have the pride of working at our luxury venues, which offer the highest standard of hospitality across the UK. We reward the commitment and dedication of our people by providing the following benefits:

Holidays – 22 days paid holiday, rising each year up to 25 days (pro rata)

Bank Holidays – 8 paid holidays (England & Wales Bank Holidays) (pro rata)

Perkbox – All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as; cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone!

Royal London Pension – We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.

Parties & Events – We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together.

Recognition Programmes – We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.

Career Development – Whether your Vita career is a medium or long-term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes.

24/7 Employee Assistance – The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing.

Important

Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.

All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.