Job Description

Acne Studios is a progressive luxury house and through collaboration and curiosity, we set high aspirations and strive for excellence. We value everyone’s contribution and embrace feedback to develop ourselves and others. We aim to minimise our environmental impact across all our operations and to address societal challenges in the way we conduct our business.

As Floor Manager at Greene St flagship, you will be the heartbeat of the boutique floor — orchestrating a seamless, creatively ambitious client experience while leading a team of style advisors to exceed performance targets. Working collaboratively with the Store Director, you will provide guidance and support to nurture loyal and engaging client relationships, with your leadership skills taking center stage. You embody the brand's progressive vision in every interaction, setting the standard for client engagement, product knowledge, and operational excellence.

CULTURE OF COLLABORATION

We firmly believe that when you feel supported, included, and trusted, it enables you to enjoy your work and thrive in it. You will be a part of a team of colleagues with diverse roles and backgrounds, each with their unique skills and experiences.

WHAT YOU WILL DO

Client Experience

• Champion a culture of exceptional, personalized client service that reflects Acne Studios' progressive luxury aesthetic
• Fine-tune the needs of each client and translate that into outstanding, memorable service
• Drive clienteling initiatives, ensuring the team actively maintains and develops long-term client relationships
• Handle high-value client relationships and resolve escalated concerns with poise and discretion

Team Leadership

• Coach, motivate, and develop a team of style advisors through daily floor presence, structured feedback, and one-to-ones
• Support with recruiting, onboarding, and ongoing training in luxury sales, clienteling, and brand storytelling, according to Acne Studios' approach to client experience
• Guide and motivate the team with clear communication, delegation, and attention to detail
• Create daily floor plans and allocate team responsibilities to optimize coverage and performance

Sales & Performance

• Monitor and analyze KPIs including conversion, UPT, and average transaction value, acting proactively to implement sales strategies and drive store performance
• Support the Store Director in achieving monthly and seasonal sales targets
• Identify opportunities to drive cross-selling and upselling in alignment with brand standards

Operations

• Oversee day-to-day store operations, ensuring a luxurious and elevated atmosphere is maintained at all times
• Uphold visual merchandising standards across the floor in line with brand direction
• Manage inventory levels, conduct stock checks, and ensure stockroom accuracy
• Ensure compliance with loss prevention protocols and company policies

WHO YOU ARE

You have high aspirations and a sharp focus on details that create substantial impact. You enjoy working as a team and embrace feedback to develop yourself and others. You are curious and thrive in a dynamic environment. If these qualities speak to you, we would love to have you on our team.

Personal qualities we're looking for:

• A customer-centric mindset with the ability to read client needs and deliver excellent, tailored service
• Self-reliant and confident in guiding and motivating a team through clear communication and constructive feedback
• Skilled at prioritizing responsibilities and delegating tasks while maintaining attention to detail
• A genuine curiosity about fashion, with solid knowledge of current trends, sales techniques, product knowledge, and visual merchandising

Experience and knowledge:

• 3–5 years in luxury fashion retail, preferably in a progressive leadership role
• Strong commercial acumen with proven ability to analyze retail KPIs and build strategy plans accordingly
• Experience supporting recruitment, training, and team development
• Fluency in English is a prerequisite; additional languages are a strong advantage
• Fluency in Mandarin is a big plus
• Impeccable personal presentation and communication skills

The compensation range is $70,000 - 75,000, plus bonus and company benefits. Actual compensation will be based on experience, skill and internal alignment.

What matters most to us is not whether you master all the listed knowledge and skills. We are dedicated to recognising the potential in each individual. We embrace diversity of people as well as ideas and viewpoints and encourage everyone's individual expression of their own identity.

We may perform background checks for this position.