Job Description

Floor Houseperson

The Floor Houseperson plays a key support role within the Housekeeping team by ensuring Guest Room Attendants are fully supplied and assisted throughout the day. This position is responsible for maintaining clean, organized, and well‑stocked hallways, guest floors, and service areas, while also assisting with laundry and housekeeping duties as needed to support overall resort operations.

Essential Job Functions

Floor & Public Area Support

• Maintain cleanliness of guest hallway entrances and elevator areas through regular vacuuming and upkeep
• Clean, sweep, and mop stair landings and hallway floors
• Dust hallway credenzas and ensure newspapers are neatly stocked
• Clean and maintain vending areas
• Pick up trash and soiled linens from halls and dispose of them properly
• Strip spoiled or soiled linens from guest rooms after checkout when needed

Housekeeping & Laundry Support

• Keep store rooms clean, organized, and well stocked
• Ensure guest room glassware and coffee mugs are washed and stocked in housekeeping closets
• Assist with laundry services as needed
• Notify supervisors of supply shortages or inventory needs
• Check vacuum cleaners twice weekly and replace bags as needed
• Perform housekeeping duties as needed to support daily operations

Professional Standards & Expectations

• Follow all Horseshoe Bay Resort policies, procedures, and safety standards
• Maintain a clean, professional appearance and proper uniform at all times
• Demonstrate initiative and work independently with minimal supervision
• Be flexible and willing to assist in other areas based on operational needs
• Maintain slip‑resistant, closed‑toe and heel footwear at all times

Minimum Qualifications

• High School Diploma or equivalent
• Must be 18 years of age or older
• Available to work weekends and holidays
• Working knowledge of cleaning equipment and supplies
• Self‑motivated with strong attention to detail
• Ability to perform physical work throughout the shift

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to push, pull, lift, and carry housekeeping supplies and equipment
• Ability to frequently bend, stoop, reach, and lift items as required

The “Resort Life” Benefits

Available to All Associates

• Associate housing and shuttle service
• Weekly meal subsidies
• Golf and amenity privileges*
• Retail and dining discounts throughout Horseshoe Bay Resort
• Discounted stays at over 100 Crescent Hotels & Resorts properties nationwide
• Career development and advancement opportunities
• Associate appreciation events and activities throughout the year

*Amenity privileges based on occupancy and business levels

Full‑Time Associate Benefits

• Medical, Dental, and Vision insurance
• 401(k) retirement plan with employer match
• Short‑term and Long‑term Disability coverage
• Accident and Critical Illness insurance
• Access to the Associate Relief Fund for unexpected hardships