Job Description

Senior Field Representative, Facilities

Ricoh is currently looking for career-oriented individual to coordinate on a daily basis with outside contractors and in-house services performing a wide variety of tasks related to the maintenance and operation of the building grounds. The Facilities Coordinator with perform a variety of duties to support the building and Division's daily operations such as office services including mail, courier, duplication and security.

RESPONSIBLILTIES

• Schedule and assign work requests for outside contractors and in-house services, and oversee completion of assigned projects and services i.e., electrical, voice/data cabin, plumbing, waste disposal, recycling, repairs, painting, carpet cleaning etc
• Administrative support for training on alarm system activation/ deactivation for new hires
• Maintain a database of service vendors, contracts and invoices paid
• Ensure janitorial services in the building meet quality standards
• Liaise with building security company to ensure the reliability of the building alarm system
• May be required to attend to security alarms after hours
• Issue, activate and deactivate swipe cards as necessary
• Report building maintenance issues i.e., plumbing, electrical to the Maintenance Department
• Monitor the use of kitchen supplies and maintain kitchen equipment/appliances
• Respond to a variety of Client requests: cut office/cabinet keys, hang cabinets, order beverages for meetings etc.
• Coordination of office moves and review and change of floor plans. Work with applicable vendors to manage office moves and order of furniture
• Coordinate small construction projects i.e., conversion of conference room to office
• Respond to requests from the Division to order new office furniture, repairs and modifications of existing furniture. Coordinate office space reconfiguration. Maintain and inventory of used office furniture for the Division, making it available for other use
• Design, develop and document processes and procedures specific to support Clients environment
• Monthly SLA and metric reporting
• Deliver agreed levels of service (as defined in customer SLA)

QUALIFICATIONS

EDUCATION & EXPERIENCE:

• Industry related training
• Post-secondary diploma is required
• Minimum 2 years of experience in roles with similar responsibility, scope and skills
• Previous service, support, technical or operational experience with customers

SKILLS:

• Excellent interpersonal skills with the ability to quickly develop business relationships
• Strong self-motivation to drive results
• Excellent communication skills both verbal and written
• Effective use of Microsoft Office
• Ability to lift 30+lbs. as necessary
• Valid driver's license

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Select the medical, dental, life, and disability insurance coverage that fits your needs.
• Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.