Job Description

Financial Freedom Happens Here – and it starts with YOU.

At FAIRWINDSCredit Union, we’re more than a workplace; we’re a team on a mission. Join the credit union nationally endorsed by The Dave Ramsey Show, where every day is a step toward financial freedom - for our members and for you. As a Floating Member Service Representativein the Seminole/Volusia County area, you’ll be the first step in helping our members live financially free. This unique opportunity is perfect for someone who enjoys variety, adaptability, and stepping in where help is most needed. You will serve at different branches throughout Seminole/Volusia County, supporting teams, covering absences, and ensuring consistent member experiences no matter the location. This role offers a base pay of $18.00 per hour Due to the travel requirements across multiple locations, crewmembers in the Floating role receive an additional $160.00 driving stipend per paycheck, with the opportunity to self-promote and receive a pay increase in your first year!

Your Role in Our Mission:

• Welcome members with a friendly and professional attitude, ensuring every interaction is personal and positive.

• Perform routine teller transactions with accuracy and efficiency, including deposits, withdrawals, loan payments, and check cashing.

• Learning and adapting quickly to different branch teams, processes, and member needs.

• Educate members on FAIRWINDSproducts, services, and digital tools such as mobile and online banking, helping them manage their finances more conveniently.

• Assist members with account questions, service issues, and general inquiries, escalating as needed to resolve concerns quickly.

• Maintain balancing standards and operational compliance for all transactions.

• Support branch goals by identifying member needs and referring them to appropriate teammates for lending, account services, or investment solutions.

• Maintain the appearance and organization of your teller station and the branch environment.

• Participate in individual and team coaching sessions to build product knowledge and improve member service skills.

• Live and model The FAIRWINDSWay values in everything you do.

What Makes You a Great Fit:

• Flexibility to work at various branch locations across the Seminole/Volusia County Floater area

• Reliable transportation and willingness to travel daily within a designated region

• A strong desire to serve others and help them improve their financial lives.

• Excellent communication skills and a professional, positive attitude.

• Comfortable handling cash and working with technology in a fast-paced environment.

• Detail-oriented with strong problem-solving skills and a willingness to learn.

• Previous customer service, retail, or cash handling experience is a plus, but not required; we’ll train the right person with the right attitude!

A Culture of Care and Reward:
You give your best, and we give back with a comprehensive and meaningful rewards package:

• Enjoy 11 paid holidays and generous paid time off to recharge and reset
• Build your future with a 6% 401(k) match
• Receive a $700 annual contribution to your Health Savings Account
• Access our comprehensive maternity leave program to support growing families
• Stay covered with medical, dental, vision, disability, and life insurance
• Grow your career through leadership development, tuition assistance, and advancement opportunities
• Earn rewards for financial wellness through our Debt Free Club and Dave Ramsey’s SmartDollar program
• Thrive in a purpose-driven, people-first culture where your impact matters

This is more than your next job. It’s your next step in changing lives; starting with your own!

About FAIRWINDSCredit Union
At FAIRWINDSCredit Union, Financial Freedom Happens Here. Headquartered in Orlando and proudly serving members for over 70 years, our mission - changing members’ lives on the journey to Financial Freedom - drives everything we do, with a clear vision: Members financially free. Through The FAIRWINDSWay, we champion a culture of integrity, accountability, and teamwork, and we’re nationally endorsed by The Dave Ramsey Show as a trusted provider of financial wellness. Recognized as one of Forbes’ 2024 Best-in-State Credit Unions and one of Orlando Business Journal’s Best Places to Work, FAIRWINDSis a top workplace where your purpose matters and your growth is supported every step of the way!