Job Description

The Floating Personal Banker is responsible for providing premier customer service to both existing and potential customers by actively listening to customer requests and efficiently responding with sound, accurate solutions. A successful Personal Banker will focus on accurately processing account transactions, account openings, account changes, and loan transactions while establishing positive professional relationships with customers and colleagues.

In one year as a Personal Banker, you will know you were successful if you…

• Process cash and non-cash banking transactions efficiently and accurately.
• Provide premier customer service to all bank visitors and customers.
• Open accounts, cross-sell products and services and assist in identifying customer financial needs.
• Regularly, accurately balance cash drawer and vault.
• Timely adhere to bank policies and procedures, audit and compliance guidelines, and training requirements.
• Execute operational responsibilities as assigned by bank management.

Requirements

What we are looking for…

• Hours of Operation: Monday – Friday., 8:00am – 5:00pm. No weekends.
• Requires at least one year of experience with cash handling in a banking role.
• Requires strong organizational skills, the ability to do basic math without assistance, and a keen focus on accuracy and timeliness.
• Must have strong verbal and written communication skills with demonstrated strong interpersonal skills.
• Requires the ability to travel between local branches in Carmel; Monon Blvd., 116th/Meridian, and 96th/Keystone Pkwy.
• Requires high school diploma or GED from an accredited institution.
• Must be proficient in basic computer use including Microsoft Office and Outlook with the ability to learn new software programs and use relevant computer programs in a professional setting.
• The Personal Banker/Teller position is a full-time, non-exempt position.

About Merchants

Ranked as a top performing U.S. public bank by S&P Global Market Intelligence, Merchants Bancorp is a diversified bank holding company headquartered in Carmel, Indiana operating multiple segments, including Multi-family Mortgage Banking that offers multi-family housing and healthcare facility financing and servicing; Mortgage Warehousing that offers mortgage warehouse financing; and Banking that offers retail and correspondent residential mortgage banking, agricultural lending, and traditional community banking. Merchants Bancorp, with $18.8 billion in assets and $11.9 billion in deposits as of December 31, 2024, conducts its business primarily through its direct and indirect subsidiaries, Merchants Bank of Indiana, Merchants Capital Corp., Merchants Capital Investments, LLC, Merchants Capital Servicing, LLC, Merchants Asset Management, LLC, and Merchants Mortgage, a division of Merchants Bank of Indiana.

Merchants Bank and Merchants Capital have recently been honored with the 2025 USA Today Top Workplaces recognition, ranking 22nd nationally within the 500-999 employee category. This is the second year that Merchants has been recognized with this award. These accolades build on our strong history of workplace recognition, including being named a Best Place to Work in Indiana for seven consecutive years (2016–2022). For more information read the entire article here