Job Description

Floating Member Account Advisor

Starting Pay: $21.66/hour (based on experience)

Schedule: Full-Time, Non-Exempt

Base Location: 16th Street Branch (floating to all locations)

Certified Spanish or Somali proficiency may qualify for additional pay.

Who We Are

At First Alliance Credit Union, we meet people where they are — especially those starting fresh, rebuilding, or navigating financial moments that matter. Our members trust us with their stories, and we take that responsibility seriously.

We live our mission every day:

We show up. We listen to your story. We provide possibilities.

About the Role

As a Floating Member Account Advisor, you are a trusted guide and steady presence for our members across all branches. You’ll step in where you’re needed most- welcoming new members, supporting existing ones, and helping people move forward with confidence in their finances.

This role is perfect for someone who loves variety, thrives on connection, and believes that great service can truly change lives.

What You’ll Do

• Welcome new members and help them open accounts with care and confidence
• Support existing members with additional accounts, services, and questions
• Identify opportunities to offer loans and financial solutions that truly fit each member’s needs
• Assist with loan applications, closings, and funding for products like credit cards and lines of credit
• Handle more complex transactions while ensuring accuracy and trust
• Float between branches as scheduled, providing coverage and consistency
• Collaborate with teammates across branches, the Contact Center, and ASK team
• Show up with empathy, curiosity, and a genuine passion for helping people succeed

Requirements

Who You Are

• You care deeply about people and their financial well-being
• You’re adaptable, positive, and comfortable jumping into new environments
• You communicate clearly, listen well, and build trust quickly
• You’re tech-comfortable and able to keep up in a fast-paced setting
• Financial experience is helpful, but your heart for service matters most

If you bring certified Spanish or Somali language skills, even better.

Why You’ll Love It Here

• You’ll make a real difference for members who need guidance and hope
• You’ll work with teammates who value Passion, Presence, and Persistence
• You’ll grow your skills while building a meaningful career
• You’ll be supported, trained, and encouraged to learn

Benefits include:

• 401(k) with employer match
• Medical, dental, and vision coverage
• Concierge Medical Program
• Paid Time Off & employee discounts
• Life insurance & Employee Assistance Program (EAP)