Job Description

The Floating Concierge supports multiple Dweck Properties communities within our Arlington portfolio, providing exposure to a variety of communities, teams, and operating styles. This role offers a strong foundation for individuals interested in building a career in property management.

Floating Concierges have the flexibility to select shifts based on availability, including day, evening, and overnight coverage. A minimum commitment of three shifts per month is required.

As the first point of contact for residents and guests, the Concierge plays a key role in delivering an exceptional resident experience. This position is highly interactive and service-driven, requiring professionalism, organization, and a proactive approach to supporting daily community operations.

Key Responsibilities

• Resident and Guest Experience
  Welcome residents, guests, and visitors in a professional and courteous manner. Provide assistance, directions, and information to ensure a positive and seamless experience.
  
• Communication Management
  Answer and direct incoming calls, respond to inquiries, and ensure all requests are routed appropriately.
  
• Package and Delivery Coordination
  Receive, log, and organize mail and packages accurately and efficiently. Distribute packages to residents at the desk or coordinate delivery to apartment homes upon request. Conduct periodic audits to maintain accuracy and improve processes.
  
• Resident Support
  Assist residents with general requests, concerns, and service needs, including amenity reservations, guest parking, and lifestyle services. Address resident concerns, such as noise complaints or neighbor disputes, with professionalism and discretion. Support urgent situations, such as lockouts, in accordance with company protocols.
  
• Maintenance Coordination
  Submit and monitor service requests to ensure timely completion. Communicate with residents and maintenance teams to provide updates and confirm satisfaction. Escalate urgent issues as needed.
  
• Community Engagement
  Support the planning and execution of resident events and initiatives that foster community engagement and enhance the resident experience.
  
• Administrative Support
  Assist the onsite team with administrative tasks and daily operations as needed. This role offers exposure to leasing and property management functions.
  

Qualifications

• Strong customer service and interpersonal skills
• Excellent communication and organizational abilities
• Ability to multitask and prioritize in a fast-paced environment
• Professional demeanor and strong problem-solving skills
• Flexibility to work varying shifts, including evenings and weekends

Additional Information

This position requires a minimum of three shifts per month. Candidates must be adaptable and comfortable working across multiple communities within the Arlington portfolio.

Requirements

Attendance at Dweck’s New Hire Orientation is required and takes place on the second Monday of each month from 9:00 AM to 5:00 PM at our Headquarters in Washington, DC. This is a fully paid day.

By accepting our offer, you agree to attend orientation—an opportunity to connect with the team and learn more about our culture, values, and what makes Dweck a great place to grow your career.

We’re looking for:

• Experience in a customer service role like in hospitality, retail, or property management. But if you don't have experience in any, no worries, we'd love to train you.
• The ability to sit or stand for long periods of time, lift, push, pull up to 50 lbs.

What else is in it for you?

• Financial - Great pay including commissions. Get paid for referring new team members.
• Retirement - Company matched 401k.
• Education and career planning - Career and personal development training.
• Perks - Team building events.