Job Description

This position is responsible for management and administration of the Dolores' Safe Haven Program day to day operations including: development and implementation of participant-centered planning, management of program evaluation and achievement of performance outcomes, development and management of program budget and finances, development and supervision of assigned staff.

Shift: Tuesday -Friday 11:00 am -7:00 pm and Saturday 4:00 pm -12:00 am

Essential Duties and Responsibilities

Program Management

• Monitor program activities for quality assurance and compliance with agency and funding guidelines
• Respond to participant grievances in a consistent and fair manner
• Address program crises and conflicts through application of program principles of ethical decision-making

Participant-centered planning and evaluation

• Work with Director of Programs and staff to plan, develop and implement resident-centered programming.
• Work with Director of Programs and staff to implement and maintain effective data collection, reporting and evaluation of program/department.
• Develop and implement programming that focuses on achieving planned program outcomes and continuous quality improvement.

Agency Leadership

• Provide leadership to annual planning process and strategic planning including utilization of agency's physical and financial resources.
• Act with other agency leaders in executing policies or operating decisions on matters of agency wide concerns.
• Represent Deborah's Place at external and internal meetings as assigned.

Qualifications and Requirements

Education Bachelor's in Human Services or related field; Master's preferred.

Licensure and/or Certification: Food Handling and Sanitation Certification preferred. First Aid/CPR preferred.

Job Experience 5 years of program management experience; 3-5 years residential program experience; 1-2 years of supervisory experience; 3-5 years working with people with mental illness, substance abuse and/or both

Special Knowledge & Skills Knowledge of issues surrounding homelessness, mental illness and chemical dependency and MISA issues; proficiency in Microsoft Office software, effective oral and written communication skills, good organizational skills, conflict management and crisis intervention skills; ability to communicate effectively with case management, staff, psychiatrist and other providers around mental health and medical issues; demonstrate clear and professional boundaries; act in a professional manner; Valid Illinois driver's license, proof of insurance and own vehicle preferred.

Deborah's Place is an equal opportunity employer. We strongly encourage and seek applications from women, people of color, immigrant, bilingual, and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities.