Job Description

Job Location: Headquarters - Midland, TX 79701
Position Type: Full Time
Job Category: BankingGeneral

Summary
Under general supervision, but in line with established policies & procedures, provide a variety of service functions for customers.
Principal Responsibilities and Duties
- Responsible for staying up to date on and complying with all applicable banking laws and regulations as well as CNB policies and procedures.
- Calculate daily transactions and balance currency, coin, and all checks in teller drawer.
- Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
- Enter customers' transactions into the teller system to record transactions and issue computer-generated receipts.
- Examine checks for endorsements and to verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents.
- Attempt to resolve problems or discrepancies concerning customers' accounts.
- Prepare and verify cashier's checks.
- Process transactions such as loan payments, money orders, cash advances, and traveler's checks.
- Answer telephones and assist customers with their questions as needed or direct the customer to the appropriate department for assistance.
- Identify transaction mistakes when debits and credits do not balance.
- Sort and file deposit slips and checks.
- Promote strong customer and client interactions to build relationships.
- Demonstrate good risk management decisions, including displaying solid knowledge of CNB policies for fraud prevention and robbery.
- Float between all branches as needed.
- Maintain regular and punctual attendance.
- Work cooperatively with others.
- Work overtime as needed.
- Performs other duties as required or assigned which are reasonably within the scope of the duties in the job classification.

QualificationsSkills and Abilities Required
- Advanced knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Advanced knowledge of basic mathematics to solve problems and account for large sums of money.
- Intermediate knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
- Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Advanced knowledge of basic computer programs and phones.
- Ability to make appropriate job decisions following standard office policies and past precedents.
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Ability to adapt to technological changes and apply new knowledge to responsibilities.
- Ability to work at multiple branch locations as needed.
Certifications/Education and Experience
- High school diploma or GED required.
- 6+ months of cash handling experience required.
- 1-2 years of experience as a teller preferred.
Working Conditions
- Exposed to a potentially hazardous condition-robbery.
- Considerable effort and eyestrain from continuous computer use.
Physical Requirements
- Occasionally move office equipment, bags/boxes of coin, and files weighing 10+ pounds
- Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
- Must be able to remain in a stationary position 85% of the time to process work.