Job Description
Clear Choice Dermatology is seeking a reliable, professional, and patient-focused Float Medical Assistant / Scribe & Front Desk Receptionist to join our growing team. This role is ideal for someone who enjoys variety in their day, thrives in a fast-paced environment, and is comfortable supporting both clinical and front office operations across multiple locations as needed.
The ideal candidate is organized, adaptable, detail-oriented, and passionate about delivering excellent patient care and customer service.
Medical Assistant / Scribe Duties
- Assist providers with patient care, including medical history, procedures, biopsies, surgeries, and documentation.
- Accurately and thoroughly document medical visits and procedures in the EMR.
- Prepare exam rooms, instruments, and supplies; ensure compliance with HIPAA, OSHA, and CLIA.
- Provide patient education on treatment plans, medications, and post-procedure care.
- Perform medical assistant procedures (suture removal, dressing changes, patch testing, injections, cultures, PDT, wound checks, etc.).
- Submit prescriptions, lab requisitions, and pathology requests as directed.
- Serve as a liaison between patients and providers, addressing questions, and ensuring follow-up.
- Perform clerical and IT tasks related to medical documentation, referrals, and physician quality reporting.
- Engage in team collaboration to promote effective communication and ensure smooth operational workflows.
Front Desk Duties
- Welcome patients, visitors, and representatives with professionalism and courtesy.
- Manage check-in: verify insurance, complete paperwork, update demographics, and ensure authorizations are in place.
- Manage check-out: review provider orders, schedule follow-up appointments, enter recalls, and process referrals.
- Handle financial transactions: collect balances, deductibles, and copays; process refunds; balance daily collections.
- Dispensing products and managing retail sales, including reporting of inventory needs.
- Ensure front office readiness: open/close procedures, cleanliness, and supply stocking.
- Provide outstanding customer service, handling inquiries, and concerns promptly.
Flexibility Requirement
- Demonstrate the ability and willingness to cover either the front desk or medical assistant/scribe role as directed by the Office Manager, ensuring seamless operations across both areas.
General Duties
- Maintain patient confidentiality and compliance with HIPAA, OSHA, and regulatory standards.
- Demonstrate exceptional communication skills, professionalism, and teamwork.
- Handle phone calls, messages, and referrals with efficiency and courtesy.
- Assist with administrative tasks, supply management, and office organization.
- Adhere to attendance, punctuality, and professional appearance standards.
- Perform other duties or projects assigned by leadership.
Requirements
Qualifications
- High School diploma or GED required.
- Minimum of two years’ experience in a medical office setting.
- Knowledge of general office duties, medical office procedures, and insurance plans.
- Proficiency with EMR systems, Microsoft Word, and Outlook.
- Excellent organizational, multitasking, and customer service skills.
- Ability to type 60+ wpm and operate multi-line telephone systems.
- Strong attention to detail, confidentiality, and compliance awareness.
Working Environment:
Physical Demands:
o Average percent of time during a regular shift devoted to:
- Walking, Squatting, Sitting, Bending, Reaching: 75%
- Standing: 25%
o Average lifting requirements:
- Lifting Requirements: 20-40 lbs.
- Frequency of Lifting: 0-25% of the time
o Additional physical demands:
- Ability to grasp both hands; pinch with thumb or forefinger; turn with hand/arm; reach for (above shoulder height).
- Ability to type 60 wpm.
- Ability to operate a multi-line telephone system, computer keyboard, and adding machine.
Visual, Hearing, and Mental demands:
- Vision adequate to perform essential functions such as read telephone displays/computer terminals for long periods of time, correctable to 20/20.
- Hearing is adequate to perform essential functions such as answering the telephone.
- Mental capacity is adequate to perform essential functions such as quickly and accurately entering patient demographics and scanning documents while checking in multiple patients.
- Tact to deal with unfriendly individuals regarding various situations and adequately handle stress.
Working Conditions:
- Normal business office environment.
- Requires individuals to be in uniform daily.
- Required to exhibit a positive attitude and a professional appearance and show great detail and accuracy. Required to exhibit quality performance of the essential job functions to help the office run effectively and efficiently.
