Join Our Flixbus Team!
Customer Service Representative (m/f/d) – Ukrainian-speaking – 100% Home Office
We are now looking for Ukrainian-speaking Customer Service Representatives (m/f/d) for the Flixbus Inbound Project – one of the leading brands in European long-distance travel.
In this role, you will be the first point of contact for Flixbus passengers, assisting them with friendliness, empathy, and professional solutions.
Your Responsibilities:
Handling Flixbus customer inquiries via phone and email.
Responding to questions about bookings, schedules, baggage regulations, etc.
Resolving customer issues, complaints, or rebookings.
Documenting customer interactions in the CRM system.
Collaborating with other departments to ensure smooth service operations.
Your Profile:
Fluent Ukrainian (spoken and written).
Proficiency in English (minimum B1 level) – required for training and system navigation.
Previous experience in customer service, especially in travel/tourism, is a plus.
Digital affinity and confident use of standard PC applications.
Independent, structured, and solution-oriented working style.
Strong customer focus, patience, and excellent communication skills.
What We Offer:
Work on a reputable international project.
Comprehensive training and ongoing support.
Attractive salary and meal allowance.
State social security & private health insurance from day one of training.
Clear career advancement opportunities in a dynamic company.
100% home office – work conveniently from anywhere in Georgia.
Ready for the next step in your career?
Apply now at Mplus and become part of our strong Flixbus team!
We look forward to your application!
Mplus is a European leader in business process and technology outsourcing (BPTO). It operates as part of the BOSQAR INVEST group, serving as its BPTO vertical, which includes the parent company, M Plus Croatia d.o.o, along with its subsidiaries.
Mplus successfully integrates the dynamic industries of contact centers, information technology, and employment services to address global challenges in customer support. Through its innovative business model, Mplus has built a diverse portfolio of clients, including leading European and global telecommunications, financial, technology, energy, logistics, and consumer goods companies.
With operational centers across 42 sites in 13 countries, the Mplus community comprises over 12,800 employees who deliver top-notch customer experiences in over 32 languages.
In addition to its presence in Croatia, Mplus operates in markets including Bosnia and Herzegovina, Georgia, Germany, Hungary, Romania, Serbia, Slovakia, Slovenia, Spain, Turkey, the UK, and the USA.
Mplus has an in-house technology division, which brings together the tech companies within the BPTO group. Their wide range of products, services, and consulting solutions is carefully designed to transform how companies interact with their customers and manage their processes, offering cutting-edge tools to enhance customer experience, optimize operations, and embrace digital transformation.
