Job Description

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. 

Join our passionate on-site operations team in Warsaw where we help thousands of people move smart and sustainably every day. You'll be part of the local frontline team that ensures our passengers have a smooth, friendly and professional travel experience.

As a Shop Employee at Flix, you can make an impact by creating smooth, personalized travel experiences for our passengers bus station. You’ll be the face of FlixShop in Warsaw helping travelers, managing departures, and promoting our green mobility mission.

About the Role

• Support and advise passengers on travel options while actively promoting FlixBus products and services
• Welcome and guide travelers at the FlixShop in Warsaw, ensuring a smooth and positive customer experience
• Manage ticket sales, changes, and refunds, including cash desk operations and sales systems
• Provide accurate travel information and handle customer inquiries, complaints, and on-site disruptions
• Coordinate coach arrivals and departures in close collaboration with drivers and operations teams
• Monitor service quality, report operational issues (e.g. delays, incidents), and ensure compliance with standards and targets
• Maintain shop operations, including cleanliness, equipment, lost & found handling, and adherence to health & safety guidelines

About You

• Fluency in Polish
• Good command of English
• Knowledge of Ukrainian is an advantage
• Willingness to work afternoons, evenings, and weekends
• Flexibility (shift-based work between 7:00 a.m. and 10:30 p.m.)
• Strong communication skills and a positive attitude
• Ability to work under time pressure
• Experience in customer service and/or sales
• Independence and resourcefulness

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you! 

What We Offer

• Travel perks 12 free Flix vouchers + 12 discount vouchers for friends & family.
• Wellbeing support Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
• Learning & Development Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
• Mentoring Program Connect with experienced colleagues to gain insights and accelerate your career.

To view more local benefits specific to each office location, please check out this link: Locations - Flix Career

Why Join Flix?

At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.

If you’re ready to grow and lead your journey, Flix is the place for you!