Air Charter Service is a global leader in private aviation and air charter services, delivering exceptional experiences for high-net-worth and ultra-high-net-worth clients worldwide. As our Spain operation continues to grow, we are looking for a highly professional and service-driven Flight Representative to join our Madrid team.
This is an exciting opportunity for someone with a background in aviation, VIP services, luxury hospitality, or private travel who thrives in fast-paced, high-pressure environments and is passionate about delivering world-class client experiences.
The Flight Representative will be responsible for the end-to-end delivery of all flight representation services in Madrid, ensuring seamless coordination and premium service standards for passengers, crew, and operational partners.
This is a hands-on operational role requiring flexibility, excellent communication skills, and the ability to manage multiple priorities while maintaining the highest standards of professionalism and discretion.
Key Responsibilities
• Manage and oversee assigned flight movements in Madrid
• Act as the primary point of contact for passengers, crew, FBOs, and handling agents
• Deliver exceptional service to HNW and UHNW clientele
• Coordinate passenger arrivals, departures, baggage handling, and aircraft turnaround
• Resolve operational issues quickly and efficiently in real time
• Build and maintain strong relationships with airport stakeholders, FBOs, and operational partners
• Maintain close communication with the ACS operations team on all Madrid flight activity
• Provide real-time updates on delays, schedule changes, or operational issues
• Submit post-flight operational feedback and reporting
• Maintain accurate tracking of all Madrid flight representation activity
• Manage personal schedule in line with operational requirements
• Remain flexible and available across varying hours, including weekends and holidays
• Maintain exceptional personal presentation and professionalism
• Operate with complete discretion and confidentiality
• Support the development of the Madrid and wider Spain flight representation network
Skills & Experience Required
Essential:
Preferred:
Working Pattern
WHAT IS IN IT FOR YOU
Career Progression
This role offers a clear progression path into a future Spain Flight Representative Manager position overseeing operations across Madrid, Barcelona, Malaga, Palma, and Ibiza.
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Air Charter Service Inc. is proud to be an Equal Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Air Charter Service (ACS) is an aircraft charter company that arranges passenger and cargo aircraft charters worldwide.
ACS has offices across North America, South America, Europe, CIS, Africa, the Middle East, Asia and Australasia meaning they can offer the best charter solutions using local knowledge.
Air Charter Service arranges aircraft charters for organisations including governments, large multinational corporations, royalty and international aid agencies. The company specialises in providing tailor made charter solutions for any aircraft charter request ranging from transportation of football fans to international matches to transporting outsized pieces of cargo and VIP trips.
ACS continues to grow and now generates revenues of over $1 billion, arranging over 30,000 flights per year.
