Job Description

We are seeking a highly organised and client-focused Flight Representative Coordinator to join our team. Reporting to the Global Flight Representative Director, this role plays a key part in enhancing the overall client experience and supporting long-term client retention. The successful candidate will be responsible for overseeing the scheduling, coordination, performance management, and workforce planning of ACS Contracting Flight Representatives, ensuring smooth operations and consistently high service standards.

• Build and maintain strong working relationships with Flight Representatives and ACS sales teams.
• Coordinate and schedule Flight Representatives to maximise coverage and operational efficiency.
• Develop and refine processes to continually improve effectiveness and efficiency.
• Act as the main point of contact for global charter consultants, ensuring seamless communication and service delivery.
• Monitor bookings and proactively coordinate Flight Representative coverage.
• Maintain accurate records, reporting, and post-flight documentation.
• Oversee and produce accurate records and reports for the number of reps achieved monthly for Flight Representatives across the U.S. and Canada.
• Identify and implement process improvements to enhance efficiency and support departmental growth.
• Collaborate effectively with cross-functional teams and adapt communication styles to suit different stakeholders.
• Ensure compliance with company procedures to safeguard ACS and its clients.

Qualifications

• Strong alignment with ACS’s values and mission to deliver service beyond expectations.
• Detail-orientated with strong organizational, problem-solving and relationship building skills.
• Self motivated with drive to continually improve and achieve goals.
• Resilient and adaptable, with the ability to work flexibly outside standard hours if needed.
• Excellent verbal and written communication skills.
• Comfortable working independently whilst thriving in a collaborative team environment.

Additional Information

• 22 days holiday (increasing to 25 days after 1 years service and with length of service)
• Free onsite gym
• Free breakfast and lunches in our onsite canteen "The Hangar"
• Cycle to work scheme
• Private healthcare and pension
• 2x "Giving back" charitable days per annum

DIVERSITY & INCLUSION:

Here at ACS we're passionate about bringing people together to create a truly inclusive environment that promotes and values diversity, across our global network of offices.