Job Description

About Wego

We’re on a mission to help people discover the real value of travel — to inspire, to give more reasons, to make it easy — for you to go. Our company was founded back in 2005, and since then, we’ve imagined and created some of the most well-loved products for travelers all around the world.

Today, Wego is used by millions of people every month — people who travel for adventure, work, family, and for many other reasons. That’s why we work tirelessly to make your experience of planning & booking flights, hotels, and trips as seamless as possible.

Who the Flights Operation team is

The Flights Operations team is responsible for ensuring the integrity, accuracy and operational excellence of Wego's airline booking ecosystem. Working closely with airlines, GDS providers, finance, engineering and customer operations, the team safeguards ticketing quality, BSP compliance, reconciliation accuracy and commercial performance while continuously improving automation across mission-critical operational workflows.

The Role

We're looking for an experienced Flight Operations Auditor to own the end-to-end audit and settlement operations across Wego's global GDS and BSP ecosystem.

This role is responsible for ensuring financial and operational integrity throughout the ticketing lifecycle—from ticket issuance and commission validation through BSP settlement, reconciliation, ADM management and unused ticket auditing. You'll work across multiple BSP entities and GDS platforms while leading a small specialist audit team responsible for maintaining operational quality, compliance and continuous process improvement.

Success in this role requires deep airline ticketing expertise, exceptional analytical skills and a passion for building scalable operational processes through automation.

What you will be working on

• Own BSP settlement and reconciliation across multiple IATA entities and GDS platforms.

• Lead operational audits across ticketing, commissions, ADMs and unused tickets to ensure financial accuracy.

• Drive automation initiatives that reduce manual effort across audit and settlement processes.

• Partner with airlines, IATA, BSP and internal stakeholders to resolve operational issues and improve compliance.

• Lead and mentor a small audit team while continuously improving operational documentation, reporting and knowledge management.

Core Responsibilities

BSP Settlement & Reconciliation

• Own end-to-end BSP settlement operations across Sabre (1S), Galileo/Travelport (1G) and multiple BSP entities.

• Ensure timely settlement, remittance and reconciliation activities while maintaining compliance with IATA requirements.

• Reconcile GDS transactions against internal reporting platforms including Looker and BigQuery.

• Produce monthly reconciliation reporting by consolidating carrier and GDS data into accurate, deduplicated datasets.

Agency Debit Memo (ADM) Management

• Manage the complete ADM lifecycle including validation, dispute, resolution and settlement.

• Investigate fare, tax, commission, pricing and Cat 35 related discrepancies.

• Prepare evidence-based dispute documentation in accordance with IATA Resolution 850m.

• Analyse recurring ADM trends and develop preventative measures to reduce financial exposure.

• Build and improve automation tools that streamline ADM processing and reporting.

Unused Ticket Management

• Monitor partially used and unused tickets across GDS and LCC platforms.

• Track ticket validity, refund eligibility and reissue opportunities.

• Maintain accurate reporting on unused ticket inventory.

• Improve automation for ticket identification, tracking and processing.

Commission Management

• Manage airline commission setup, validation and reconciliation.

• Maintain commission rules across standard, branded fare and Cat 35 Net Remit agreements.

• Support migration and maintenance of commission configurations across internal systems while ensuring full auditability.

IATA & BSP Governance

• Maintain IATA accreditation and BSP compliance across all supported entities.

• Act as the primary operational contact for BSP and airline settlement matters.

• Ensure compliance with industry ticketing requirements and airline-specific policies.

Systems & Access Management

• Administer GDS credentials, PCCs and operational access across platforms.

• Support ongoing initiatives to centralise and improve credential management through internal tooling.

Leadership & Continuous Improvement

• Lead and prioritise workload across a small operational audit team.

• Standardise documentation, operating procedures and knowledge management.

• Identify opportunities for automation and operational efficiencies across audit workflows.

• Produce operational reporting and insights that support continuous improvement initiatives.

Skills and Experience

We're looking for someone who has:

• Extensive experience working with airline ticketing operations and GDS platforms, particularly Sabre (1S) and Galileo/Travelport (1G)

• Strong understanding of BSP settlement processes, IATA regulations and ADM dispute management.

• Deep knowledge of ticket exchanges, refunds, reissues and fare construction.

• Experience working with ATPCO fare categories, particularly Cat 3, 5, 12, 14, 15, 18, 27 and 35.

• Strong analytical capabilities with experience reconciling large operational datasets.

• Experience with Looker, BigQuery or similar reporting platforms.

• Knowledge of commission structures including Net Remit and branded fare programmes.

• Excellent attention to detail with strong problem-solving skills.

• Experience leading or mentoring operational teams.

• Strong communication skills with the ability to work cross-functionally across commercial, finance and engineering teams.

The Tools we use:

• Sabre (1S)

• Galileo / Travelport (1G)

• BSPlink

• IATA BSP Settlement Systems

• Looker

• BigQuery

• TicketExpress

• Sabre Automation Hub

• SRW

• Internal ADM Tool

• Pennyworth

• Neo

• Refund & Reconciliation Applications

• PA / QCC

• Airline & LCC Portals

• Microsoft Excel