Job Description

Fun & Friendly Personality – Great Attitude – Notable Ambition – Engaged Team Player - Keen Learner

Victor

Victor is disrupting the private jet charter sector with an on-demand global marketplace to make aircraft charter more transparent, easier, and greener than ever before. Our mission is to provide a better way to fly by putting the consumer in control, and innovation is at the heart of everything we do.

Background

Our dedicated Flight Management team at Victor is an integral component of the wider flight team and has wide-ranging responsibilities throughout the post-booking customer journey. We are looking for a self-motivated, driven, and ambitious individual who with the necessary training and positive, ‘can-do’ attitude can both provide an industry-leading service and embed themselves into the wider team, helping to drive improvements and engaging in wider initiatives to support business objectives.

This position is critical within the broader Flight Management department in facilitating the ongoing smooth running of our flight schedule and offers a wide-ranging and exciting remit. Reporting directly to the Global Director of Flight Management, the role will encompass a variety of responsibilities which will offer fantastic personal growth and learning opportunities whilst being emersed in a truly disruptive and innovative global brand. The role will also offer excellent career progression opportunities and we encourage involvement in wider initiatives across the business as we continue to pioneer a better way to fly private.

Responsible for

Managing the end-to-end client experience post-booking, including communication with external partners (operators, airports, FBOs, ground transportation), internal colleagues across all teams, and direct interaction with our customers flying around the world. There will be opportunities to gain exposure to different sub-elements of the flight management function including the new booking phase (first contact and flight itineraries), the tactical (day of flight) role, and all aspects of flight logistics.

Requirements

At least one year of recent, direct operational experience within business/private aviation

Ability to work in a fast-paced environment and collaborate effectively as a team member;

Comfortable and capable handling difficult situations and resolving problems, often at short notice;

Good attention to detail, highly organized, proactive with an ability to prioritize effectively and multitask;
Positive and enthusiastic attitude towards work, flexibility and ability to work independently;
Proficiency in English language with excellent written and verbal communication and strong interpersonal skills;

The Wider Team

Working in the flight management team is unique in its exposure to all areas of the business and how we work both internally and with our external partners. We are looking for an individual who strives not only for individual excellence but who proactively seeks opportunities to learn more about some of our other business functions and build great working relationships. This is especially key in communication with our Sales team in understanding different ways of working to deliver a consistent and high-quality service for each flight booking and client.

Benefits

Best In Class Salary Structure

Our remuneration structure is meritocratic, so you will be rewarded for exceptional performance.

Victor Perks

We strive for an optimal work/life balance, and a dog-friendly office plays a part! There are plenty of opportunities to interact away from our desks with team socials (virtual or in-person).

Access to our internal VICTOR+ colleague benefits & wellbeing programme.

360 Development

Measure yourself against the industry’s best brokers as part of the no.1 on-demand private jet team in Europe.
Choose to collaborate across different areas of the business, such as marketing, product, and finance to you expand your skillset.

Medical and Insurance Cover

Medical & dental BUPA cover and life assurance.

Flexible Working

Smarter working and greater control over your schedule. The team enjoy flexibility when it comes to working from the office or from home.

Social Development

Take part in team and individual challenges to support charities and local communities, alongside staff wellness activities.