Job Description

Location: London City Airport

Reports to: Duty Manager

Hours: Part time 87 hours per month

Rate of Pay: 16.15 per hour

Shift Pattern: A mixture of Early, Late and Split shifts

Role: To perform the main tasks as outlined in a professional and punctual manner. Focusing on delivering the highest standard of safety and security while ensuring commercial decisions are adhered to.

Main Tasks:

· Preparation of accurate weight and balance documentation, either by DCS or Manual paperwork.

• Prepare and produce the relevant loading documents for a flight including manual paperwork as and when necessary
• Ensuring flights are closed within individual airlines requirements.

· Co-ordination of SHP staff during turnaround. Ensure to maintain regular communication with gate dispatchers in order to amend the load plan(LMC) as required

· The covering of Ops control

· Comply with all SHP health and safety and security requirements

· Comply with internal updated procedures as instructed by Manager

· Comply with external updated procedures as instructed by Airlines and CAA

· Complete any tasks that the Duty Manager may require

· To be available in good time for the arrival of a flight

· Carry out all the necessary preparation for the dispatch of specific flight

· Ensure the relevant flight documentation is passed in a timely manner to the appropriate departments or organisations

· To ensure the flight file is fully completed and all relevant information is held within the flight file.

· Co-ordinate and supervise all the third party activities involved in the turn round process, Ensuring the following complete their tasks to SHP/Airline standard catering/fuellers/cleaners and other external services

· To assist and handle requests from passengers during the arrival process

· To supervise and carry out departure boarding control and safe co-ordination of passengers to and from the aircraft and the terminal building

· To be able to present passengers to the relevant control authorities

· Other duties will be assigned from time to time

· Training provided for successful candidates

Agents must be fully flexible and available to work rostered shifts in line with operational demand.

Requirements

· Excellent Organisational and Interpersonal Skills.

· Computer Literacy & Excellent Numerical Ability

· Ability to work rostered shifts and to be flexible in the event of disruptions.

· Ability to work well under pressure to ensure the safe and efficient turnaround of aircraft

· Work well on own initiative following company guidelines

· Candidates must have a minimum of 2 years aviation experience.