Job Description

Reporting to: Director, Flight Operations

Location: CYYC Airport, Calgary AB

Schedule: Four days on and four days off rotating shift that includes days, evenings, weekends and holidays, based on a 12-hour workday.

Starting salary: C$65,000

Closing date: September 21, 2026

The big picture:

Have your career take off with us! At AirSprint, our core values of Safety, Integrity, Humility, Service, People, and Community, are ingrained throughout our operations and culture.

The Flight Department Operations Coordinator (FDOC) is a centralized, joint function between the Flight Department and Operations Control designed to streamline communication and operational support for flight crews. It serves as the primary point of contact for pilots, triaging incoming requests and directing them to the appropriate resources while ensuring timely resolution of operational issues. Its core purpose is to enhance daily flight operations through three key pillars: providing support, offering expert guidance, and ensuring adherence to company policies and procedures.

In this role you will:

• Act as the primary point of contact for pilot inquiries within the Operations Control Centre
• Provide operational support, guidance, and decision-making for daily flight operations
• Triage and direct pilot requests to the appropriate departments or personnel
• Assist crews with flight planning, weather interpretation, NOTAMs, MELs, and operational decision-making
• Maintain oversight of crew scheduling, workload distribution, and operational efficiency
• Coordinate with Duty Managers, Operations Leads, and other teams to resolve operational issues
• Produce daily and ad hoc operational reports and metrics for Flight Operations leadership
• Support irregular operations (IROPS) and develop solutions across departments
• Oversee and delegate tasks within the Pilot Desk environment
• Provide guidance on complex trip planning, safety practices, and operational efficiency
• Collaborate with Flight Department Management for escalation and higher-level decision-making
• Maintain awareness of overall operational status and proactively identify potential issues

To be successful in this role, you will have:

• High school diploma or equivalent
• Pilot experience in CAR 700 series multiengine IFR operations, or 2 years experience in operations control Center of a 703/704/705 operation, with experience in flight planning, operating regulations, and aviation weather/NOTAMs.
• Knowledge of Transport Canada Regulations and Standards.
• Intermediate proficiency in Microsoft Office (Outlook, Excel, Word).
• Demonstrated ability to read and understand aviation weather reports and NOTAMs.

Bonus points if you have:

• Experience in aviation industry.
• Working IFR knowledge

You’ll fit right in if you:

• Are a stickler for quality in everything you do.
• Are a humble team player and are ready to pitch in wherever you’re needed.
• Thrive in a fast-paced and agile environment.
• Focus on getting things right, down to the last detail.
• Communicate effectively in English, both verbally and in writing.
• Are passionate about providing exceptional customer service.
• Are committed to growth by seeking and providing constructive feedback.
• Have good analytical thinking and organizational skills.
• Are highly organized with strong multi-tasking and time management skills.
• Are willing to step up and take the lead.

We think you’ll like working with us because:

• We care about your health and well-being and offer an employee assistance program, extended health care benefits, dental and vision benefits, and paid time off.
• We value your contribution to our success and provide a competitive salary and an RRSP matching program.
• We have a great team, and we work hard together toward common goals and with a passion for excellence.
• We offer family and friends flight benefits.
• We respect, honour, and celebrate the diversity of our employees as we know our differences make us better. Our core values of Community and People mean we’re focused on equity, diversity, inclusion, anti-racism, and reconciliation.
• We value Safety, which is why we require applicants to complete a background check assessment.

About us

A passion for aviation and providing exceptional service formed the foundation of AirSprint's introduction of Fractional Jet Ownership to Canada in 2000. Today, each of our dedicated staff is passionate about delivering a private aviation experience that positively contributes to successful Canadians' personal and professional lives. We do this with values of "Safety, Service, People, Integrity, Humility, and Community."

AirSprint's mission is to provide successful Canadians with a better choice for optimizing their time by enhancing the private jet ownership experience with industry-leading safety standards, exceptional turn-key service, and increased flexibility, all at a fraction of the cost and personalized for their individual needs.

To learn more about working with AirSprint visit us at www.airsprint.com or watch our video.