Job Description

The A&M Mission: We’re more than just a jewellery brand, we’re on a mission to revolutionise the jewellery experience.

Our Values & Culture: At A&M, our values aren’t just words - they’re the heartbeat of how we show up, every single day.

Grow Together. Celebrate Each Other. Break All Boundaries.

We're a company fuelled by growth, recognition, and pushing beyond the expected. We move fast, think big, and believe that progress is a shared journey. We champion one another’s wins and show up with support when it counts - because when one of us grows, we all do. If you’re inspired by collaboration, driven by curiosity, and energised by celebrating others, you’ll thrive here at A&M.

Location: London with flexibility to support across various locations in central London.

Salary & Benefits: £20 p/h + commission. See more on our benefits here

Our Commitment: Sustainability starts with us. From community work, caring for our suppliers and educating and supporting our team. See our commitments here

The Piercer Mission:

As a leader in your craft, you’ll be the friendly face our customers rely on to bring their piercing dreams to life with skill, creativity, and genuine care. Moving between our London stores, you’ll provide consistent, heartfelt support wherever you’re needed, helping us create meaningful experiences and grow a welcoming community for all piercing lovers.

This is a 27-hour (Wed-Sun) flexible contract designed to provide sickness & holiday cover and support across all our London stores. You will be contacted each morning by an Area Manager to confirm the location where your assistance is needed for that day.

How you'll drive success:

• You truly Host from the Heart, radiating warmth, being fully present, taking ownership of every interaction and bringing intention to the smallest moments. You'll create a space where every individual and customer feels genuinely seen, valued and cared for
• You’ll inspire our community with styling advice, executing precise and aesthetically pleasing piercings - all with a meticulous eye for detail and a genuine love for what you do
• You’ll be the heartbeat of the customer experience From the moment someone walks through the door, you’ll lead with warmth, confidence and authenticity to create a lasting, meaningful connection with every customer
• Shine as a leader on the shop floor, sharing your piercing expertise and passion with both customers and your team, inspiring trust and elevating the energy around you
• Hold space with care and compassion, especially during more emotional or sensitive moments
• Champion safety and excellence, taking full ownership of the cleanliness and hygiene of your studio, while proactively managing and maintaining piercing supplies to the highest standard

What you'll need to thrive:

• You are flexible, adaptable and happy to support different London stores on short notice as needed.
  
• This role is suitable for any Piercers with at least 1.5 years experience in a studio looking for that next step in their journey
• A values champion and brand ambassador, our values resonate deeply with you
• You radiate positivity & enthusiasm and inspire the people around you
• You're always looking for a better way to do things and are naturally curious in everything you do and every conversation you have
• You’re able to stay grounded during more difficult and sensitive interactions, always leading with empathy

What we do for you:

• Your artistry is celebrated, your growth is championed and your impact is limitless
• Our studios are fully disposable and stocked with high-quality tools from top suppliers like Probodyart and Stiletto - prioritising safety, precision and professionalism in every piercing
• We’re a growing brand committed to continuous learning. We work to APP standards, offer ongoing education for our Piercers and value your expertise as part of our ever-evolving journey

The Interview Process and Candidate Experience

1. Portfolio Approval - one of our Piercer Mentors will review your portfolio
2. Life Story & Values - a 30 min video call with our Talent Team for us to get know each other better, asking questions inspired by our three core values
3. Interview with Store Manager - a 30 min video call for you to meet your Store Manager and discuss your skill-set and experience for the role
4. In-Store Technical Interview - you'll meet one of our Piercer Mentors for a Studio Set-Up & Piercing Demo

Feedback: We’re committed to creating the best candidate experience we can for you. You’ll receive feedback over the phone or email at every stage in the process once you’ve had an interview so that we can set you up for success and help fuel your growth.