Job Description

Job Location: Reading - Reading, PA 19560,

Position Type: Full Time, Education Level: High School,

Salary Range: $17.00 - $21.00 Hourly,

Travel Percentage: None,

Job Shift: Day,

Job Category: Inventory, **COMPANY INCENTIVE PROGRAM FOR ALL EMPLOYEES!

**MINIMUM STARTING WAGE $17.00+/HR., DEPENDENT UPON QUALIFICATIONS AND EXPERIENCE!

The Supervisor oversees the daily operation of assigned store functions and leads a team of Associates to achieve operational, customer service, safety, and performance goals. Supervisors are keyholders who are cross-trained across Retail and Production operations and participate in a rotation to open and close the store based on business needs.

This role focuses on leading, coaching, and developing Associates while ensuring operational excellence, compliance with company standards, and a positive experience for customers, donors, and team members. Supervisors play a critical role in building the organization's leadership pipeline through consistent modeling of company values, accountability, teamwork, and servant leadership.

KEY AREAS OF RESPONSIBILITY

Operational Oversight

• Collaborate with store leadership to execute daily operational plans and priorities.
• Creates and communicates daily game plans for assigned work areas.
• Monitors operational standards and productivity metrics, entering performance data into company systems and communicating results to leadership.
• Supports execution of supply orders, transfer orders, inventory processes, and other operational initiatives.
• Maintains communication across shifts through established communication tools and logs.
• Participate in all inventory activities.
• Opens and/or closes the store as scheduled and performs required opening and closing procedures.
• Assumes responsibility for store operations when designated as Manager on Duty (MOD).

Customer Service

• Ensures a positive experience for customers, donors, and community partners.
• Models and promotes exceptional customer service standards.
• Resolves customer concerns professionally and promptly.
• Documents and reports customer incidents in accordance with company procedures.
• Supports loss prevention efforts through active floor awareness and operational controls.

Cash Handling and Store Security

• Maintains knowledge of cash handling and financial control procedures.
• Performs cash handling responsibilities in accordance with company standards.
• Supports store security by maintaining keyholder responsibilities and safeguarding company assets.
• Completes banking, deposit, and change fund functions when authorized and required.

Staffing, Training, and Development

• Leads, coaches, and develops Associates to achieve individual and team performance goals.
• Conducts regular one-on-one meetings and provides ongoing feedback and recognition.
• Participates in candidate interviews and hiring decisions.
• Facilitates new hire orientation and onboarding activities.
• Trains Associates on job responsibilities, company policies, procedures, and best practices.
• Supports cross-training and development opportunities across store functions.
• Communicates performance expectations and provides coaching for improvement.
• Documents performance discussions and utilizes company performance management tools appropriately.
• Partners with store leadership on corrective action processes and performance reviews.

Employee Engagement

• Creates a positive, inclusive, and engaged workplace culture where people can thrive and do their best work.
• Facilitates daily huddles and team communications.
• Recognizes employee contributions and achievements.
• Encourages teamwork, collaboration, and accountability.

Compliance

• Communicates policy and procedural updates to Associates.
• Ensures compliance with company policies and procedures.
• Maintains compliance with all federal, state, and local regulations.
• Ensures consistent execution of operational and safety standards.

Safety and Facilities

• Maintains a safe working and shopping environment.
• Conducts routine safety observations and addresses hazards promptly.
• Reports accidents, incidents, near misses, and unsafe conditions through designated reporting systems.
• Promotes safe work practices and compliance with safety programs.

Additional Responsibilities

• Supports other departments and store functions as needed.
• Performs additional duties assigned by store leadership.
• Demonstrates flexibility in supporting changing business needs.

CORE COMPETENCIES

• Embrace, exemplify, and endorse CommunityAid’s 12 Core Behaviors
• Embrace and support CommunityAid’s Mission
• Expansive knowledge of production systems and their integral relationship with retail and warehouse operations
• Effective leadership skills, including leading teams
• Coaching, including performance assessment, and developing individuals to achieve their potential
• Emotional intelligence and strong interpersonal relationship skills
• Excellent communication abilities with an emphasis on clarity and listening
• Strong critical thinking, problem-solving skills, and exercises sound judgement
• Maintains confidentiality
• The ability to organize and prioritize a variety of tasks while working within strict timeframes
• The ability to thrive in a fast-paced environment
• The ability to maintain a clean, safe, and organized work environment

QUALIFICATIONS

• High School diploma or equivalent required
• Associate or bachelor’s degree related to business management preferred
• Minimum of six months retail, production, or warehouse experience in a service-oriented business is desirable
• Prior lead or supervisory experience preferred
• Experience effectively working in a fast-paced, professional work environment
• The ability to properly handle and maintain confidential information
• Willingness to be cross-trained and to work across both the Retail Floor and Production areas
• Availability to open (as early as 7:00 a.m.) and close (as late as 9:30 p.m.) the store, including two closing shifts per week and weekends (off every third weekend)
• Proficient in reading, writing, and speaking English
• Must have a valid Driver’s License
• Must be eligible to work in the U.S. without sponsorship
• Adherence to consistent attendance and weekly hours expectations based on full-time non-exempt status

PHYSICAL REQUIREMENTS

• Ability to frequently lift and carry 21 to 35 pounds.
• Ability to occasionally carry up to 50 pounds.
• Ability to push and pull up to 20 pounds.
• Ability to stand for extended periods.

Qualifications