Job Description

This is a temporary position.

The assignment duration is through September 13, 2027.

JOB SUMMARY

The FLEX Senior Project Manager dedicated to D+TT Support Readiness is responsible for leading the planning, coordination, and execution of readiness activities that enable successful deployment and support of D+TT initiatives across the Technology Experience Center (TEC) and broader support ecosystem. This role partners closely with D+TT product, engineering, operations, service desk, change management, communications, and business stakeholder teams to ensure support impacts are understood, operational requirements are defined, and readiness plans are executed before launch.

To be successful in this role, candidates must bring strong project management discipline, operational readiness experience, and the ability to manage complex cross-functional dependencies in a fast-paced environment. The candidate must be able to translate technical and business changes into actionable support readiness plans, proactively identify risks and gaps, drive accountability across teams, and ensure that support teams are prepared with the knowledge, processes, tools, communications, and escalation paths required to support new or changed D+TT capabilities.

CANDIDATE PROFILE Education and Experience

Required

• Bachelor’s degree, equivalent experience, or certification
• 7+ years’ information technology, project management, or technology operations experience including:
• 4+ years of project management experience using Agile, Scrum, Kanban, or SAFe methodologies
• 4+ years coordinating delivery, implementation, or operational readiness activities across business and technology teams
• 4+ years creating executive-ready project plans, readiness plans, status reports, and stakeholder communications
• 2+ years working with collaboration, project tracking, or ITSM tools such as Jira, Confluence, ServiceNow, SharePoint, or Teams
• Excellent verbal and written communication skills for a wide range of audiences including executives, business stakeholders, and other IT teams
• Demonstrated experience developing launch readiness plans, support handoff materials, runbooks, knowledge content, training plans, or operational acceptance criteria
• Relevant SAFe and/or Agile Certification(s)

Preferred

• Scrum Alliance Certified Scrum Master (CSM), Certified Scrum Professional (CSP) or PMI’s Agile Certified Professional (ACP)
• SAFe certified – SAFe Agilist, SAFe Scrum Master, SAFe Release Train Engineer, or SAFe Product Manager/Product Owner
• Familiarity with product/project development experience on an Agile Teams in a technology-focused organization
• Ability to align change management strategies with product development/deployments
• Demonstrated experience facilitating meetings at multiple levels of an organization and an understanding of facilitation techniques
• Ability to understand and represent both the business and technology
• Experience supporting technology launches, product releases, service desk readiness, incident intake, escalation models, or production support transition activities
• Thrives in a highly collaborative, matrixed, complex, fast paced environment

CORE WORK ACTIVITIES

• Lead D+TT Support Readiness planning for new or changing technology capabilities, ensuring support teams are prepared prior to launch
• Identify and manage readiness risks, dependencies, issues, decisions, and blockers across D+TT, TEC, service desk, engineering, operations, and business teams
• Establish readiness milestones, status reporting, and success metrics to provide leadership with clear visibility into launch preparedness
• Support the development and maintenance of D+TT Support Readiness roadmaps, playbooks, templates, and repeatable launch processes
• Manage integrated readiness plans that align product delivery timelines with support, training, communications, knowledge management, and operational acceptance activities
• Define support readiness KPIs, including training completion, knowledge availability, support handoff completion, escalation readiness, and post-launch support performance indicators
• Manages RAID log, driving action against open risks, issues and decisions
• Document readiness decisions, meeting outcomes, open questions, action items, and launch support requirements
• Identifies, assigns, and tracks action items
• Build integrated readiness plans inclusive of change management, communications, knowledge management, training, tooling, service desk intake, escalation paths, and hypercare activities required to support launch
• Coordinate support readiness activities across D+TT product teams, TEC operations, service desk partners, engineering teams, change and communications teams, and business stakeholders
• Facilitate readiness checkpoints and working sessions to drive deliverables, resolve blockers, confirm operational impacts, and validate launch support preparedness
• Facilitate cross-functional readiness updates to keep leadership and stakeholders informed of launch risks, decisions, progress, and support impacts
• Develop accurate and timely readiness reports, executive summaries, launch dashboards, presentations, and decision materials
• Manage support readiness questions, route issues to the appropriate owners, and ensure timely resolution of open items
• Represent the D+TT Support Readiness function in project, product, operational, and leadership forums

Additional Responsibilities

• Attends and participates in all relevant meetings.
• Presents ideas, expectations and information in a concise, organized manner.
• Uses problem solving methodology for decision making and follow up.
• Maintains positive working relations with internal customers and department managers.
• Manages time effectively and conducts activities in an organized manner.
• Performs other reasonable duties as assigned by manager.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.

Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.

Marriott Headquarters (HQ) supports a hybrid work environment that helps associates Be Connected. HQ based roles are generally hybrid and require regular in-office presence at the assigned location, including for candidates who live within commuting distance of HQ for a role listed as remote. Remote roles will be clearly identified in the job posting.