Job Description

This is a temporary position.

The Senior Manager, Hotel Operations Technology Products is responsible for supporting technologies that deliver guest services focused on food and beverage in our hotels. This role will collaborate with business partners and technical teams to maintain a well-groomed product backlog of features to include refined user stories with solid technical solutions that are ready for development.

The Senior Manager will demonstrate management skills and leadership in a highly matrixed environment and must be comfortable working with multiple stakeholders on numerous competing priorities. The candidate will be moderately technical with a proven record of creative solutioning and problem solving. In addition, the candidate will have experience in evaluating SaaS/COTS solutions and developing multi-year technology product roadmaps.

CANDIDATE PROFILE

Education and Experience

Required:

· Undergraduate degree

· 6 years’ experience in technology, support, management operations, or related professional area

· Skilled at converting business needs into technology requirements

· Demonstrated ability to assess customer needs, creatively approach solutions, and decide and influence appropriate courses of action

· Demonstrated ability to deliver results under challenging conditions, particularly when faced with complexity, ambiguity, and aggressive timelines

· High level of interpersonal skills to work effectively with others, motivate employees, and elicit work output in a team environment.

Preferred:

· Experience with JIRA and Confluence

· Deep knowledge of Point of Sale or Digital Dining systems

· Experience working with 3rd party vendors and service providers

· Familiarity with Marriott’s existing information architecture, application portfolio, and information management methodology

Core Responsibilities:

Leads cross-functional coordination for POS, Distribution, and Digital Dining technology initiatives, ensuring required documentation, responses, and deliverables are completed on time.

• Assesses technology products against Marriott security policies; documents compliance gaps and partners with product owners to open and drive Risk Treatment Plans for approved exceptions.
• Coordinate with support teams for incident resolution, Root Cause Analysis (RCA) and prioritize defect fixes, Root Cause remediation in the product backlog.
• Owns project planning and execution across multiple workstreams; defines scope, milestones, dependencies, risks, and mitigation plans; and drives issues to resolution.
• Administers and continuously improves Agile delivery processes and tooling (Jira); facilitates sprint planning/PI planning, defines standards, and develops dashboards and reporting to measure progress and effectiveness.
• Defines and documents support intake requirements for new projects and business requests, ensures requests are entered and tracked in Jira, and establishes and maintains support processes and handoffs.
• Leads the third-party integration approval and refresh process; gathers minimum intake requirements, documents system requirements, and ensures Security, Architecture, and Contracting approvals are obtained.
• Drives stakeholder alignment across product owners, engineering, operations, and vendors; communicates priorities, clarifies responsibilities, and removes blockers to keep delivery on track.
• Manages and prioritizes security and compliance requests for POS systems; partners with engineering and stakeholders to provide timely responses, tracks remediation, and escalates blocking risks as needed.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.
Washington Applicants Only Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.