Job Description

JOB SUMMARY

This role provides day‑to‑day operational leadership and second‑level support for High‑Performance Pricing (HPP) solutions, working in close partnership with Global Technology, Product, and cross‑functional revenue disciplines to ensure system stability, effective delivery, and continuous improvement. The position drives the execution of HPP enhancements and initiatives by translating business needs into requirements, coordinating testing and deployment activities, resolving incidents and escalations through ServiceNow, and supporting change management and communications. Through strong cross‑functional collaboration, data integrity oversight, and operational metrics, the role helps ensure reliable revenue management system performance while supporting strategic priorities across Global Revenue Strategy, Loyalty, Marketing, Distribution, and regional teams.

CANDIDATE PROFILE

Education and Experience

Required

• 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or a related major
• 5+ years of relevant experience in business, sales and marketing, management operations, or a related professional area

Preferred

• Proficient understanding of Marriott’s Revenue Management Systems (HPP, One Yield, Total Yield, etc.)
• Experience with Marriott International’s Transient and Group strategies
• Knowledge of ServiceNow (Marriott Service Portal) and Jira/Confluence

CORE WORK ACTIVITIES

• Lead day-to-day High‑Performance Pricing (HPP) operational support in partnership with Global Technology.
• Drive HPP initiatives across Global Revenue Strategy, Loyalty, Marketing, Distribution, and related disciplines.
• Translate business needs into clear requirements, including documentation, test plans, and UAT execution for enhancements and new initiatives.
• Partner with Global Technology to deliver system fixes, enhancements, and new capabilities through the full delivery lifecycle.
• Identify, manage, and resolve HPP system incidents and defects in collaboration with Product, Implementation Planning & Delivery, Global Technology, and Change Management.
• Serve as second‑level support for HPP issues via the ServiceNow (SNOW) platform.
• Diagnose and resolve complex field, discipline, and continent‑reported issues by coordinating across cross‑functional partners.
• Support Change Management and Communications with content for system updates, planned changes, and unplanned outages.
• Develop and maintain operational metrics to monitor the health of revenue management systems and processes.
• Analyze trends and issue data to identify systemic risks and improvement opportunities.
• Maintain functional and project documentation for HPP initiatives, enhancements, and ongoing operations.
• Coordinate assigned HPP projects from intake through delivery, including dependencies and handoffs.
• Provide regular status reporting and escalation updates to Product and leadership stakeholders.
• Partner with Product teams to align operational execution with roadmap priorities.
• Implement sustainable operational processes that support reliable execution of revenue management strategies.
• Represent the HPP support function in cross‑functional issue resolution and escalation forums.
• Ensure accuracy and integrity of system data and reporting outputs tied to HPP solutions.
• Manage intake and triage of questions, issues, and enhancement requests, routing appropriately.
• Support deployment activities, including validation and post‑release monitoring.
• Provide operational coverage as needed, including support during nights or weekends for critical issues.
• Monitor compliance with applicable policies, procedures, and regulatory requirements related to system operations.
• Support continuous improvement efforts by documenting lessons learned and recommending process or system changes.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.
Washington Applicants Only Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.