Job Description

As a member of the Reservation & Revenue Management team, the Manager, User Experience Testing will play an important role in supporting Marriott’s Reservations Platform to align the company’s strategy. The Manager, Central Reservation System (CRS) and One Yield Evolution User Experience Testing brings together knowledge of field processes, business needs and requirements to author and execute testing for the CRS as well as Marriott’s proprietary Revenue Management System. The Manager works collaboratively to gain a thorough understanding of CRS and One Yield Evolution requirements, priorities and dependencies, current and future CRS and One Yield Evolution functionality, and project timeline expectations. Additionally, this role requires close partnership with the associated testing workstreams, Quality Engineers, Global Operations, Reservations and Group Housing, and Global Technology.

This role is responsible for utilizing CRS and One Yield Evolution requirement and functionality knowledge to author and execute test cases ensuring confident delivery of the product to end users within the timelines outlined. Areas of testing incorporate both functional and integrated testing of the CRS and RMS base product, requirement-related functionality, edge case solutions, user roles, and business processes along with other testing needs to arise during the lifetime of the project. In addition, this position will identify and report defects and retest at resolution for all the various systems that are being test.

CANDIDATE PROFILE

Education and Experience

Required

• 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major and 3+ years’ experience in Product Development experience responsible for User Experience Testing or High school diploma or GED and 4+ years’ experience in Product Development responsible for User Experience Testing
• Demonstrated strong project management skills with the ability to independently manage multiple projects and timelines and meet deliverables on time

Preferred

• 3+ years Reservations and/or Revenue Management work experience
• Experience utilizing Jira Cloud, Zephyr Jira Plug-In, SharePoint, Confluence, Smartsheet and the Microsoft Suite of products
• Experience working in testing environments
• Demonstrated progressive career growth and a pattern of exceptional performance
• Demonstrated ability to understand business needs and identify areas of opportunities
• Strong verbal and written communication abilities
• Lodging/hospitality industry experience across multiple brands
• Experience presenting ideas, expectations, and information in a concise, well-organized manner to diverse audiences

• Proven decision-making skills and experience employing 80/20 methodology as appropriate

CORE WORK ACTIVITIES

• Develops test cases and test cases including design, development, execution based on prioritization of each increment
• Works closely with manager to ensure complete functional and neighbor to neighbor testing and coverage of all associated Business Processes also based on prioritization of each increment
• Executes end to end testing, contributing to the implementation of the CRS solution strategy: including but not limited to Digital, PMS, Loyalty
• Report defects and retest working closely with other members of the CRS User Experience Testing team
• Ensures ability to provide test execution detail to assist in troubleshooting found defects
• Analyzes defect trends to identify recurring issues, root causes, and opportunities to improve overall product quality and testing effectiveness
• Contributes to the development and reporting of testing quality metrics, including defect leakage, test coverage, and execution results to support informed decision-making and continuous improvement
• Supports system implementations by partnering with cross-functional teams to validate production readiness, execute testing during release cycles, and assist with stabilization activities post-deployment as needed
• Attends various regular testing meetings as needed to report on progress and defects found during testing to ensure resolution before production deployment

Additional Responsibilities

• Manages and implements work and projects as assigned
• Generates and provides accurate and timely results using provided tools and processes
• Provides timely, accurate, and detailed status updates as requested
• Coordinates and implements work and projects as assigned
• Complies with Federal and State laws applying to procedures
• Attends and participates in all relevant meetings.
• Presents ideas, expectations, and information in a concise, organized manner.
• Maintains positive working relations with internal customers and department managers
• Manages time effectively and conducts activities in an organized manner

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.