Marriott International

FLEX Manager, Property ResApp Product Support

Marriott International  •  Bethesda, MD (Hybrid)  •  4 hours ago
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Job Description

This is a temporary position.

CANDIDATE PROFILE

The Manager, Property ResApp Product Support will focus on core defects resolution and documentation required to support up-to-date L&D courses, Job Aids and Knowledge Articles. This role with partner with Global Technology (GT) to focus on maintaining ResApp stability through defect awareness, documentation of known issues and workarounds, and comprehensive testing across ResApp, Non-Connected, and Past Stays functionality. In addition, this role will further support DTT by partnering with the Business Transformation Office (BTO) to communicate issues impacting properties and validate Property Task Lists for deployment waves. This role will support ServiceNow (SNOW) escalations and audits, in addition to creating support templates.

Education and Experience

Required

  • 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
  • 4+ years’ relevant experience in reservation sales or revenue management, lodging/hospitality industry experience across multiple brands, strategic planning, or a related discipline

Preferred

  • 3+ years’ experience working in MARSHA, HPP, MarRFP and preferably EMPOWER Reservations
  • 2+ years’ experience in reservations related disciplines, working directly with Full Service/Lifestyle/Luxury brands

CORE WORK ACTIVITIES

  • Support execution and readiness of reservation system product releases, including agile releases of shop & book, loyalty, and booking path enhancements
  • Manage defect awareness, testing, and cross-functional release coordination
  • Advocate for Property/GXP users to prioritize enhancements, defect resolution, and system capability improvements with Global Technology partners
  • Partner with GXP Global Technology to identify and prioritize fixes for Non-Connected and Past Stay capabilities
  • Track, manage, and resolve technology and business process gaps through defect triage, testing, and follow-through
  • Lead or support design, testing, and rollout of new reservation system capabilities and business processes
  • Provide recommendations to improve property reservation sales processes and programs
  • Maintain and update training and support materials (job aids, L&D content, knowledge articles, support templates) to drive adoption
  • Partner with Learning Development and Delivery teams to ensure effective training development, delivery, and sustainment
  • Support change management and communication strategies to ensure a consistent global field experience
  • Coordinate and streamline communications related to connected systems solutions and known gaps
  • Serve as system SME supporting product release communications and business process impacts
  • Partner with Continent Leadership (Operations, Sales, Revenue Management) to align on plans, deliverables, and issue resolution
  • Provide regular status updates and reporting to Reservation Product and Revenue Management leadership
  • Collaborate with Continent, SNOW, and Discipline teams to understand product usage and operational impacts
  • Schedule and support Office Hours and sustainment activities with region and discipline partners
  • Manage assigned work and projects, delivering results accurately and on time
  • Analyze data and insights to solve problems and recommend optimal solutions
  • Prepare reports, presentations, and executive-ready updates as needed
  • Provide technical expertise and functional knowledge to stakeholders inside and outside the department
  • Stay current on systems, processes, and technologies and apply new knowledge effectively
  • Communicate clearly and professionally with leaders, peers, and partners while managing time and priorities effectively

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.


All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.


Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.

Washington Applicants Only Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.


Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
Marriott International

About Marriott International

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of approximately 9,000 properties across more than 30 leading brands in 141 countries and territories.

Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate.

Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains. Please find more information about Marriott International’s job application process and approved email address domains here: http://www.careers.marriott.com/tips-for-applying/

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
Bethesda, MD
Year Founded
Unknown
Website
marriott.com
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