Job Description

This is a temporary position.

The FLEX Manager – MI Health Check supports the execution and ongoing effectiveness of the MI Health Check program, with primary responsibility for reviewing, researching, and processing MI Health Check appeals. This role plays a key part in ensuring appeal decisions are consistent, well‑documented, and aligned with MI Health Check criteria, brand standards, and operational guidance.

In addition to appeals processing, the Flex Manager provides general communication support and contributes to the maintenance and improvement of MI Health Check resources, leveraging trends, gaps, and clarifications identified through the appeals process. The role requires close coordination with internal stakeholders and a third‑party vendor, strong written communication skills, and the ability to manage detailed work accurately in a fast‑paced environment.

Key Responsibilities

MI Health Check Appeals

· Review and process MI Health Check appeals submissions for completeness, accuracy, and alignment with established criteria

· Research applicable brand standards, MI Health Check criteria, and operational guidance to support appeal evaluations

· Document appeal findings, supporting rationale, and outcomes clearly and consistently to ensure transparency and audit readiness

· Track appeal status, follow up on open items, and support timely resolution in accordance with program expectations

· Identify when appeals require escalation based on complexity, risk, or precedent

Communication & Stakeholder Support

· Serve as a point of contact for appeal‑related questions from, properties, internal teams and third‑party vendor partners

· Coordinate with the third‑party vendor to request additional documentation, clarification, or validation as required

· Communicate appeal outcomes and clarifications in a professional, consistent, and program‑aligned manner

· Support broader MI Health Check communications by reinforcing correct application of criteria and guidance

Resource & Program Support

· Identify recurring themes, common misinterpretations, or gaps surfaced through appeals

· Support updates to MI Health Check reference materials, templates, job aids, or FAQs based on appeal learnings

· Contribute to continuous improvement efforts by sharing insights that help reduce repeat appeals and increase program clarity

· Maintain organized records and trackers to support program reporting and follow‑up

Required Qualifications

· High school diploma or equivalent required

· Strong attention to detail and ability to interpret standards and written guidance accurately

· Clear, professional written and verbal communication skills

· Ability to manage multiple workstreams and deadlines simultaneously

· Proficiency with standard business tools (e.g., spreadsheets, document review tools, shared trackers)

Preferred Qualifications

· Bachelor’s Degree preferred

· Prior experience with MI Health Check, Brand Standards, quality assurance, compliance, or assessment programs

· Familiarity with MI Health Check criteria, scoring methodology, or appeals processes

· Experience working with third‑party vendors or cross‑functional stakeholders

· Hospitality operations, quality, or audit background

Skills & Competencies

· Analytical thinking and sound judgment

· Strong documentation and organizational skills

· Ability to synthesize standards and guidance into clear conclusions

· Professional discretion when handling sensitive or escalated issues

· Comfortable working in a high‑volume, deadline‑driven environment

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.