Job Description

This is a temporary role.

Provides leadership for the development, implementation, and support of software/technology integrations to support long term technology partnerships resulting from growth initiatives including but not limited to mergers and acquisitions. This role will be responsible for external partner relationship management, internal stakeholder orchestration, project management, support escalation, and technical delivery for long term partnerships.

This position manages day-to-day relationships, issues and priorities with stakeholders, providers, partners and global technology teams to drive seamless integration of new software products and platforms into Marriott’s technology ecosystem, support migration activities, ensure appropriate levels of support for the partner and optimize and document support and communication processes.

CANDIDATE PROFILE

Education and Experience

Required

• 10+ years of software technology leadership experience, executing various approaches of systems
• Five years recent experience as a primary point of accountability for one or more business functions catering to multiple customer groups
• Seasoned technology leader well versed in IT strategy and business disciplines, with a good grasp of customer experience, project management, product development and integration
• Demonstrated expertise of industry application platforms, trends, and best practices
• Understanding of best practices in technology standards and processes
• Use of ceremonies and processes associated with Development Life Cycle (SDLC) (e.g., Agile and Waterfall)
• Strong process management, negotiating, influencing and problem resolution skills
• Demonstrated ability to assess customer/client needs, creatively approach solutions, and decide/influence appropriate courses of action
• Ability to understand and communicate the lifecycle of technologies and applications and to translate into technical strategies for the client organizations

Preferred

• Experience in travel and hospitality software technology systems/products
• Hands-on experience in innovation initiatives with external partners
• Proven ability to effectively prioritize and execute tasks in a high-pressure environment
• Experience in business systems and process planning
• Knowledge of business environment, service and support requirements and hospitality culture
• Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy-to understand business terms

CORE WORK ACTIVITIES

Relationship Management & Strategic Initiatives

• Primary Point of Contact This role owns the external-facing technical relationship with the partner and aligns internal efforts to deliver value. Acts as the primary point of contact for both the external partner and the internal stakeholder teams for technical discussions, escalations, support tickets and other needs. (Includes Marriott Global Technology and Business discipline teams – Core Platform Engineering domains, Global Information Security, Infrastructure, Global Operations, Revenue Management, Digital, Legal, Testing, etc.)
• Strategic Alignment Understands partner’s business goals and ensures Marriott work aligns with their evolving needs from a technical enablement perspective. Directly influence and lead engagements with external partners and internal stakeholders to develop and execute a technical integrations roadmap to support the partners’ strategic business objectives, their agreements with Marriott, DTT transition work and other initiatives.
• Growth & Opportunity Management Identifies new opportunities enabled by technical capabilities. Collaborates with key decision makers (external partner and Marriott leaders) to identify opportunities for:
  • Strengthening the overall partnership with Marriott
  • Increasing revenue through technical integrations
  • Enhancing the delivery of services and/or performance of systems
  • Converting viable opportunities into formal initiatives with Marriott (business sponsorship, intake process, SOWs)
• Growth Initiatives Drives and project manages co-innovation projects, pilots, or initiatives that deepen the partnership (e.g., new work). Manages day-to day relationships with external partner and internal IT teams as needed (e.g., Security, Infrastructure, Shared Platforms) to promote the delivery of services that meet or exceed the partner expectations.
• Executive Communication Facilitates high-level technical discussions and builds trust with partner executives and technology leads.
• Voice of the Partner Brings Partner feedback into Marriott Global Technology to shape priorities, improvements, and investments.

Technical Delivery

• Program / Project Delivery This role owns the internal-facing orchestration of execution—ensuring delivery, structure, and reporting are sound and scalable.
• Budget & Resource Management Manages new budget requests for partner support. Leads prioritization and funding efforts for partner initiatives through Technology Integrations, Global Technology, EPP/CWI or other forums.
• Support Escalation and Optimization: Serves as the primary point of contact to ensure that Partner issues are resolved in a timely fashion. Identifies any support or communication gaps and works to bring solutions forward to address.
• Technical Roadmap Execution Provides overall project management of business projects/portfolios. Aligns internal technical and business teams to deliver on commitments. Drives DTT migration. Develops and maintains technical roadmap with prioritization. Identify items for future roadmap being triggered by changes from Marriott. Work with partner to maintain a roadmap that contains items driven by the partner, Marriott or key technology providers. Guides and influences Global Technology teams without direct authority (e.g., engineering / domain teams, data teams, digital teams, testing teams, etc.). Supports the successful deployment of DTT in the partner ecosystem by
  • Assembling required Marriott leaders, facilitating discussions, determining Marriott desired approaches and relaying to discipline business partners including change management, deployment, learning process
  • Serves as project manager for successful pull through of Global Technology strategies and partner technical roadmap
• Strategic Business Reviews and Technical Reviews Plans and coordinates content for formal reviews with partner. Meets regularly with partner discipline and IT leaders and conducts periodic strategic business reviews and technical reviews, driving resulting action items. Facilitates recurring meetings with partner to review if any open problems require escalation and to discuss future roadmap. If open problem needs escalation, advocate for prioritization and action with appropriate GT support teams.
• Reporting & Analytics Owns KPIs, dashboards, and performance reporting to internal and partner stakeholders.
• Risk Management Anticipates issues, develops mitigation plans, and keeps projects on track. Receive, handle, report status and solve escalations directly from partner. Facilitates timely resolution of escalated service delivery problems and minimizes the impact of any partner service delivery issues. Provides early warning to the appropriate Technology, Product and Business leaders and team regarding degraded or missed service levels. Supports and follows defined IT Governance decision rights, standards and practices

COMPETENCIES

Leadership Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.

Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Driving for Results - Sets high standards of performance for self; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self toward the accomplishment goals; proactively takes action and goes beyond what is required.

Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.

Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

Technology Life Cycle knowledge of the Life Cycle of technologies and how applications, infrastructure, and processes relate to these timelines.

Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.

Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.

Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.

Reading Comprehension - Understands written sentences and paragraphs in work related documents.

Writing - Communicates effectively in writing as appropriate for the needs of the audience.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.
Washington Applicants Only Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.