Job Description
The individual in this position will be responsible for providing timely and high quality support to the retail areas. They will act as a floater for short and long term coverage in the teller, new accounts, or safe deposit in any of our branches. When coverage is not needed they will assist with projects and other administrative duties as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Perform all basic daily teller functions including deposits, withdrawals, cash checks, TTL processing, cash advances, selling money orders, cashier's checks, travelers checks and savings bonds.
- Maintain an average or higher level of performance with regards to the Teller Performance guidelines and Teller Performance Standards.
- Meet and /or exceed all Central Bank of St. Louis referral, sales and service goals.
- Understand and adhere to all security-related policies and procedures with regards to cash handling, customer services and internal auditing.
- Understand and enforce all bank policies, procedures, and governmental regulations to include BSA.
- Have a thorough knowledge of the on-line teller system, banking system and new accounts system.
- Perform all other job-related duties as they are assigned by the Supervisor or Branch Manager.
- Open and close consumer and commercial accounts.
- Prepare signature cards, resolutions, and other documents pertinent to the sales process.
- Accept account maintenance requests from customers and complete necessary documentation.
- Other Duties as assigned.
- Travel from various branches to complete job assignments.
- Understands and complies with all banking regulations, especially BSA/ AML as it pertains to job duties and responsibilities.
ADDITIONAL DUTIES AND RESPONSIBILITIES:
Assist others in the department/facility as needed and/or directed. May be assigned vault and/or ATM balancing responsibilities. May be assigned new account responsibilities. May be assigned other duties and responsibilities. May be assigned work or training at other assigned locations.
Qualifications
POSITION REQUIREMENTS:
- High school education or equivalent; or high school senior student working in school Cooperative Education Program.
- Valid driver's license with a clean driving background required.
- Cash handling and customer service experience preferred.
- Basic math skills, PC and typing skills required.
- Attention to detail and ability to maintain regular and punctual attendance.
- Ability to read, write, and speak English. Effective oral and written communication skills.
- Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner.
- Must possess good judgment skills and the ability to handle confidential information.
- Ability to work quickly and accurately, to analyze information and make decisions.
- Willingness to assume additional responsibilities/duties/projects as they arise.
- Ability to operate teller and office equipment including computers, calculators/adding machines, telephones, voice mail, electronic typewriters, copy machines, fax machines, automatic currency counter, coin machine, check encoder, and security devices.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Previous teller and personal banker experience preferred.
- Must be extremely sales and service orientated.
- Ability to travel from branch to branch when needed.
- Must be very flexible and adapt well to different surroundings and people.
