Job Description

Join Mercier Consultancy as a Flemish Speaking Customer Service Representative in our Hospitality Department, with the flexibility to work from anywhere in Greece! This is an exceptional opportunity to combine your language skills with a passion for hospitality in a beautiful and culturally rich environment.

In this role, you will provide crucial support to Flemish-speaking clients in the hospitality industry, assisting with inquiries and resolving issues to ensure a positive experience. Your expertise in customer service and effective communication will play a significant role in enhancing client satisfaction and loyalty.

Responsibilities

• Engage with Flemish-speaking clients to address their questions and needs related to our hospitality services
• Quickly and effectively resolve client issues to maintain high satisfaction levels
• Document client interactions and feedback to help improve service quality
• Coordinate with other team members to share insights for better service delivery
• Keep abreast of trends in the hospitality industry to provide relevant information to clients
• Contribute positively to a collaborative and motivated remote team environment

Requirements

• Fluent in Flemish and English, both written and spoken
• Excellent interpersonal and communication skills
• Prior experience in customer service, ideally within the hospitality sector, is a plus
• Strong commitment to customer satisfaction and service excellence
• Ability to work autonomously and effectively manage remote work responsibilities
• Strong problem-solving abilities and attention to detail
• Passion for the hospitality industry and client relations is preferred

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Fee for the Real State agency paid by our client.
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel.
• Fully Paid Training
• Free Greek Course
• Discounts and Benefits with their partners
• And More...