Northline

Fleet Support Officer

Northline  •  Adelaide, AU (Onsite)  •  4 days ago
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Job Description

This role is key to ensuring the smooth operation of our local and country deliveries, while supporting our commitment to delivering exceptional service and our value of Customer Delight. If you are a detail-oriented, proactive, and an adaptable individual - this is a great opportunity to commence your career in Fleet!

Key Responsibilities:

  • Home Delivery Support Advise customers on freight availability for delivery or collection, ensuring smooth communication and efficient service. Maintain compliant customer texting, following up as required to ensure efficiency.
  • Time slot bookings Collaborate with the Fleet team to optimise time slot bookings and delivery schedules. Coordinate freight paperwork, manage depot freight.
  • Equipment Control Ensure all inbound containers are scanned into depot and ensure accurate recording on inbound ancillary equipment in S2.
  • Daily Movement Sheet Check DMR and Freight Web daily to update inbound containers coming into the depot on Daily movement sheet. Check with unloaders that manifests are completed and check discrepancy report.
  • Incomplete Deliveries & Missed Pick-Ups Manage and update “Incomplete Deliveries” through S2, ensuring timely resolutions. Take immediate corrective action for any missed or late pick-ups, ensuring minimal disruption to service.
  • PUD/SA Country Inbox: Monitor and distribute emails in PUD and SA country inbox to the relevant people to ensure all requests are dealt with in a timely manner.
  • Record Maintenance Update and maintain the Driver Masterfile, ensuring all necessary information and certificates are current.
  • Special Requests Handle special delivery requests and prioritise urgent freight as needed.
  • Relationships & Communication Build strong relationships with service providers, contractors, and internal teams. Participate in meetings and toolbox sessions to drive continuous improvement.
  • SA Country Manifest and Pricing: Arrange country manifesting with various on-forwarding agents – and follow up outstanding POD’s.

Key Competencies & Technical Requirements:

  • Regional Expertise: Excellent knowledge of South Australian regional locations.
  • Compliance Knowledge: Understanding of fatigue management, Dangerous Goods (DGs) compliance, and Chain of Responsibility (CoR).
  • Customer Focus Strong problem-solving skills with a customer-centric approach.
  • Planning & Organisation Strong ability to plan, prioritise, and multitask in a fast-paced environment.
  • Technical Skills Experience with company-specific software (S2, Orcoda) and proficiency in Microsoft Office.
  • Communication & Teamwork Excellent communication and interpersonal skills, with the ability to work well with others and support the team.
  • Understanding of Transport Regulations Understanding of load restraint guidelines, dangerous goods handling, and fatigue management is highly regarded.

This is a fantastic opportunity to contribute to the success of our Fleet department and work within a collaborative, fast-paced team. If you are a self-motivated individual with a keen eye for detail, we would love to hear from you!

Northline

About Northline

Northline is an experienced Australian-based, global logistics business with an industry-leading national network and an international reach into more than 100 countries.

We were founded in 1983 to service remote communities in Northern Australia and these early challenges shaped Northline and helped establish our values, build trust and form valuable partnerships that still exist to this day.

Today, we provide a global, personalised service that connects our customers with their customers right across the world.

Our international network transports, stores, tracks and delivers freight, by road, rail, sea and air across the globe and seamlessly connects into our national network, and modern operating facilities.

We have 18 depots across Australia with the ability and flexibility to tailor solutions to meet our customers’ requirements and evolving market demands, including scaling up to add further capacity as needed.

Investments in new, market leading technologies mean that Northline customers can track their freight every step of the way, knowing that with us it’s in safe hands. While we recognise the value of technology, we place the highest value on providing a personalised service.

Our customers are supported by an Australian-based Customer Service Centre, internal and external sales executives, key account managers and skilled teams of domestic and international logistics coordinators to ensure customers’ end to end service requirements are met.

From start-ups to blue-chip customers, the freight we’re transporting is helping to build the global economy in sectors ranging from renewable energy and medical technologies, to wine production, fast-moving consumer goods (FMCG), pharmaceuticals and retail.

Our customers freight can start or end in international cities, small towns or remote communities, but wherever the destination, you can rely on Northline to deliver.

That’s why, we are, Australia’s Global Logistics People.

Industry
Transportation & Logistics
Company Size
201-500 employees
Headquarters
Kent Town, AU
Year Founded
1983
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