Job Description

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

Fleet Support Coordinator

Location: Leopardstown, Dublin 18

Job Purpose

Our team is growing as we roll out our new VOR system, we’re looking for a customer-focused individual to join our Operations Team. In this role, you’ll be the first point of contact for drivers and customers, helping to manage bookings, resolve queries, and ensure everything runs smoothly day to day.

This is a great opportunity for someone with a background in customer service, call centres, or admin who enjoys problem-solving and delivering a great experience.

Tasks

• Acting as a main contact for driver and customer queries (phone & email)
• Booking services, repairs, and appointments
• Keeping customers updated on progress
• Coordinating with garages and suppliers
• Updating internal systems and records
• Supporting the team to keep vehicles and services running smoothly
• Helping resolve any issues quickly and professionally

What we are looking for

• Strong customer service experience (call centre, retail, admin or similar)
• Confident communication skills (phone, email, systems)
• Organised with good attention to detail
• Comfortable handling multiple tasks at once
• A team player with a positive, can-do approach
• Basic IT skills (e.g. Outlook, Excel, systems)

Nice to have (but not essential)

• Experience in automotive, fleet, or service environments
• Experience dealing with suppliers or bookings

Full training will be provided.

Why Ayvens?

With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.