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Are you a hands-on leader who thrives in a fast-paced environment and takes pride in keeping operations running smoothly? Ryder is looking for an Operations Supervisor to lead our second shift team at our Albany, NY fleet maintenance location.
In this role, you will work alongside our Operations Manager to oversee daily shop operations, lead a team of technicians and service employees, and ensure our customers stay on the road. This is a visible, high-impact position with a clear path toward the Operations Manager role for the right candidate.
Competitive salary: $70,000 - $75,000 annually
Schedule 2nd Shift 3:00 PM - 11:30 PM
Comprehensive benefits package including medical, dental, and vision coverage
Paid time off and company holidays
401(k) with company match
Workflow and Scheduling
Plan, schedule, and assign work to technicians to maximize productivity and vehicle uptime
Triage unscheduled customer drive-ins and communicate vehicle status updates in real time
Conduct yard checks to keep work prioritized and on track
Review and approve repair orders and ensure warranty procedures are followed
Team Leadership
Lead, coach, and develop your shift team -- including Technicians-in-Charge, Customer Service Coordinators, Technicians, and Service Employees
Manage performance, provide feedback, and support team growth
Run shift meetings to align the team and set priorities
Customer and Asset Management
Build strong customer relationships and resolve issues quickly to protect satisfaction and retention
Oversee parts inventory, vehicle specifications, and shop tooling needs
Maintain vehicle appearance standards and ensure all assets are properly documented
Quality and Safety
Inspect completed PMs and repairs, and conduct in-process reviews on non-PM work
Perform breakdown root cause analysis and drive corrective action
Keep the shop floor compliant with all safety, EPA, and regulatory requirements
Financial Accountability
Help the shift deliver against Net Maintenance Cost per Unit targets without cutting corners on quality or safety
Manage payroll, purchase orders, and invoice and fuel reconciliation
Identify and execute bill-back opportunities and maintain data integrity in Shop Management Online
What We're Looking For
Organized self-starter who can manage competing priorities in a high-energy environment
Strong communicator -- clear and confident in both written and verbal settings
Computer proficient and quick to learn fleet management systems
Reliable and punctual -- your team counts on you to set the tone
Background in mechanical services, warehousing, or fleet/transportation operations is a plus
Must be available and committed to second shift hours (3:00 PM -- 11:30 PM)
Essential Functions
Workflow Management:
Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval
Ensures all warranty policies and procedures are executed
Responsible for Triage of unscheduled customer drive-ins, and for communicating with customers and assigning work to technicians as appropriate
Responsible for conducting yard checks to ensure proper work scheduling and prioritization
Labor Management
Provides management, training and development of all personnel assigned
Responsible for Performance Management of all assigned personnel
Customer Management:
Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptime
Responsible for customer communication protocol as it pertains to PM Scheduling & follow-up, breakdowns and vehicle status updates
Conduct customer visits as required by the Customer Care Plan
Asset Management:
Directs his/her direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 65 standards in all relevant shop areas of responsibility
Evaluates needs and makes recommendation for shop tooling and equipment requirements
Assist in the management and oversight of vehicle specifications and vehicle in· service/out-service process
Assist in ensuring all vehicles have required specifications in SAM
Responsible for Parts Inventory management, policies and procedures
Quality Management:
Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews of non-PM work
Perform breakdown root cause analysis, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center
Ensure Cleanliness and quality of repair for all maintained vehicles
Work with Service Manager to ensure all technicians are properly trained and qualified, and TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends
Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized
Assist in the development and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs
Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
Ensure Employee compliance with Safety and EPA regulations and requirements
Financial Management:
Responsible for ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfaction
Responsible for cost control measures related to maintenance operations budget and location P&L statement to meet financial objectives
Responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets
Responsible for Payroll, Purchase Order approval, as warranted, and invoice reconciliation, and fuel reconciliation
Responsible for the customer bill back process to include identification, review and approval of bill back opportunities
Responsible for ensuring proper documentation and explanation/ reporting of re·billable activity
Ensure data integrity in the Shop Management Online system
Additional Responsibilities
Performs other duties as assigned
Skills and Abilities
Ability to professionally represent Ryder and competently interact with customer management
Strong vehicle diagnostics/repair knowledge (preferred)
Microsoft Office intermediate preferred
Qualifications
H.S. diploma/GED required
Associate's degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement
Bachelor's degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement
Maintenance and Technical experience in a shop environment required
Supervisory experience preferred
Experience with a Shop Management System preferred
Microsoft Office intermediate preferred
DOT Regulated
No
Job Category
Maintenance
Compensation Information
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type
Salaried
Minimum Pay Range
$70,000
Maximum Pay Range
$75,000
Benefits Information
For all Full-time positions only Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Important Note
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.
Current Employees
If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.
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