The Fleet Operations Manager (FOM) works within a global, multicultural and fast-moving business environment, supporting Sales Operations, Business Units (shorten BU) and Sales Force.

The scope consists of Integrated Financing deals covering PCs & Print for direct customers and channel partners.

Job specifics/responsibilities:

Fleet Operations Management - MDS Business ( Integrated Lease)

• Is accountable and responsible for triggering system implementations of fleet changes

• Asset management

• Add-On (New Devices)

• IMAC Changes

• Management of the fleet in Service Now (ITSM)

• Review that all compliance documents are available to perform any changes or moves on the fleet

• Responsible for the CMDB file for billing and leasing purposes

• Asset tracking for all deployment sites.

• Instruct / works with CMO team to release the invoices on time

• Work with CMO/Account Team to clear the disputes from customer/C&C

• Is accountable for Ad-hoc Reporting for Lease management

• Review the new devices are on leasing with Leasing Specialist team

• Send notifications 3 months prior and 1 month prior to end of lease

• Shipped vs. delivered reconciliation reports collaborating with AOM (Account Operations Manager) to review discrepancies and issues affecting revenue reconciliation

• Support Customer AOM (Sales Ops PM) in managing Early Termination / Buy out

• Instructing Contract Management Operations (CMO) team on how to adjust customer monthly invoices

• Follow-up with customer to receive PO and update Asset Database

• Support Customer AOM (Sales Ops PM) / End of Term Team in managing Disposal / End of Lease

Fleet Operations Management - MPS Direct/Partner deals

• Is accountable and responsible for triggering system implementations of fleet changes:

  • Add-On (New Devices)

  • Decommissioning: Early Terminations/ Extensions

  • Contractual changes: Movements, Physical Location

• Support ABM (Account Billing Manager) and SDM (Service Delivery Manager):

  • Fleet cleanup exercises

  • Fixing any fleet issues that are impacting invoicing/billing and/or remote monitoring

  • Impacting customer satisfaction through accurate fleet implementation (with direct Customer/Partner communication possible)

• Compliance Operational gatekeeper:

  • Triggering system implementation requests only if supportive documentation is available

  • Safeguarding adherence to applicable standards and internal controls

  • Partners with stakeholders to uphold compliance standards.

Key deliverables/accountabilities:

• Processing of tickets in alignment with quality and timely KPIs.

Education (degree) and professional experience required:

• Typically, 4+ years’ experience in the industry, Channel environment, Consumer and / or Commercial.

• Customer-facing abilities, including strong organization and communication.

• Bachelor’s Degree, Master’s Degree preferred or equivalent experience.

Other requirements:

• Fluent English

• Other languages knowledge would be an asset

• Business acumen

• Able to understand global business processes and identify impact of change

• Able to apply tools and technology to produce results

Personal skills and qualities:

• Strong communication and influencing skills;

• Positive can-do attitude; customer centric approach, positive, solutions-oriented mindset with a strong focus on customer needs

• Active listening skills

• Out of the box thinking – able to find solutions. Innovative thinking and a proactive approach to identifying effective solutions

• Excellent teamwork skills

• Project management skills

• Time management

• ability to prioritize

• ability to cope with workload peaks

• tradeoff between operational (short term) priorities and solution related (longer term) priorities

Technical skills (procedures and documents the employee has to be acquainted with):

• MS Office

• Reporting tool /Data management

• Analytics skills

• Project management

We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!

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