Job Description

Fleet Operations Manager (FOM)

-

Job scope/summary:

The Fleet Operations Manager (FOM) works within a global, multicultural and fast-moving business environment, supporting Sales Operations, Business Units (shorten BU) and Sales Force.

The scope consists of Integrated Financing deals covering PCs & Print for direct customers and channel partners.

Job specifics/responsibilities:

Fleet Operations Management - MDS Business ( Integrated Lease)

• Is accountable and responsible for triggering system implementations of fleet changes

• Asset management

• Add-On (New Devices)

• IMAC Changes

• Management of the fleet in Service Now (ITSM)

• Review that all compliance documents are available to perform any changes or moves on the fleet

• Responsible for the CMDB file for billing and leasing purposes

• Asset tracking for all deployment sites.

• Instruct / works with CMO team to release the invoices on time

• Work with CMO/Account Team to clear the disputes from customer/C&C

• Is accountable for Ad-hoc Reporting for Lease management

• Review the new devices are on leasing with Leasing Specialist team

• Send notifications 3 months prior and 1 month prior to end of lease

• Shipped vs. delivered reconciliation reports collaborating with AOM (Account Operations Manager) to review discrepancies and issues affecting revenue reconciliation

• Support Customer AOM (Sales Ops PM) in managing Early Termination / Buy out

• Instructing Contract Management Operations (CMO) team on how to adjust customer monthly invoices

• Follow-up with customer to receive PO and update Asset Database

• Support Customer AOM (Sales Ops PM) / End of Term Team in managing Disposal / End of Lease

Fleet Operations Management - MPS Direct/Partner deals

• Is accountable and responsible for triggering system implementations of fleet changes:

  • Add-On (New Devices)

  • Decommissioning: Early Terminations/ Extensions

  • Contractual changes: Movements, Physical Location

• Support ABM (Account Billing Manager) and SDM (Service Delivery Manager):

  • Fleet cleanup exercises

  • Fixing any fleet issues that are impacting invoicing/billing and/or remote monitoring

  • Impacting customer satisfaction through accurate fleet implementation (with direct Customer/Partner communication possible)

• Compliance Operational gatekeeper:

  • Triggering system implementation requests only if supportive documentation is available

  • Safeguarding adherence to applicable standards and internal controls

  • Partners with stakeholders to uphold compliance standards.

Key deliverables/accountabilities:

• Processing of tickets in alignment with quality and timely KPIs.

Education (degree) and professional experience required:

• Typically, 4+ years’ experience in the industry, Channel environment, Consumer and / or Commercial.

• Customer-facing abilities, including strong organization and communication.

• Bachelor’s Degree, Master’s Degree preferred or equivalent experience.

Other requirements:

• Fluent English

• Other languages knowledge would be an asset

• Business acumen

• Able to understand global business processes and identify impact of change

• Able to apply tools and technology to produce results

Personal skills and qualities:

• Strong communication and influencing skills;

• Positive can-do attitude; customer centric approach, positive, solutions-oriented mindset with a strong focus on customer needs

• Active listening skills

• Out of the box thinking – able to find solutions. Innovative thinking and a proactive approach to identifying effective solutions

• Excellent teamwork skills

• Project management skills

• Time management

• ability to prioritize

• ability to cope with workload peaks

• tradeoff between operational (short term) priorities and solution related (longer term) priorities

Technical skills (procedures and documents the employee has to be acquainted with):

• MS Office

• Reporting tool /Data management

• Analytics skills

• Project management

We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!

This is to inform you that HP Inc. Bulgaria EOOD (“HP”) is personal data controller. Some of the information that you provide voluntarily is personal data and falls under the protection regime under the General Data Protection Regulation and the Bulgarian Personal Data Protection Act. The personal data provided by you will be processed for the purposes of the selection process as well as in respect of any future contract of employment between you and HP. HP takes the responsibility to handle, use and store your personal data, ensuring its protection and confidentiality.

Job -

Sales Operations

Schedule -

Full time

Shift -

Summarized Shift (Bulgaria)

Travel -

No

Relocation -

No

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal"