Job Description

Location:

Krakow, Lesser Poland, Poland

Job ID:

R0129632

Date Posted:

2026-05-07

Company Name:

HITACHI ENERGY SERVICES SP. Z O.O.

Profession (Job Category):

Customer Service & Contact Center Operations

Job Schedule:

Full time

Remote:

No

The Opportunity:
We are looking for a motivated and detail‑oriented professional to join our Operations Fleet team. The selected candidate will play a key role in supporting day‑to‑day fleet operations, ensuring high service quality for internal customers and contributing to the achievement of departmental goals.

How You'll Make an Impact:

• Manage daily activities within the assigned scope and ensure timely execution of tasks in line with internal procedures and service level expectations.
• Act as a first point of contact for internal customers, stakeholders and suppliers, handling day‑to‑day inquiries related to company cars, contracts and services.
• Oversee the full vehicle lifecycle, including car ordering, replacement planning, decommissioning, as well as coordination of maintenance activities and cooperation with external service providers.
• Monitor and maintain fleet‑related data and documentation (contracts, invoices, databases), ensuring accuracy, completeness and proper archiving.
• Support invoice resolution (e.g. invoice discrepancies, fuel card or fines related topics) in close collaboration with finance, suppliers and other internal teams.
• Prepare regular reports and KPIs in Excel, providing input for process improvements and cost optimization initiatives.
• Contribute to team development and a positive work atmosphere by sharing knowledge, proposing improvements and supporting colleagues when needed.

Your Background:

• Strong analytical, organizational and communication skills, with high attention to detail and focus on delivering tasks on time.
• Ability to work both independently and as part of a team, taking ownership of assigned responsibilities and following them through to completion.
• Customer‑oriented mindset and proactive approach; previous experience in customer service or administrative roles will be considered an advantage.
• Good work organization skills and ability to prioritize and work effectively under time pressure.
• Very good command of English (min. B2/C1) and Polish (C1/C2), both spoken and written.
• Practical knowledge of MS Office; experience with Excel (at least intermediate level) will be an additional plus.

More About Us:
At Hitachi Energy, we pride ourselves on offering a holistic range of competitive benefits to support your financial, physical, and mental wellbeing, as well as your personal development. We want you to truly thrive with us, both in and out of work. More information can be provided during the recruitment process.

We are committed to full transparency and compliance with all legal requirements, ensuring that every candidate knows exactly what to expect at each stage of the recruitment process. Once the process is successfully completed, we will share detailed information about financial conditions and benefits with the selected candidate. Before signing the employment contract, you will receive all remaining details of the offer, giving you the time and space to review everything carefully.*

*Applicable only for Poland location align with local law regulations

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

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