XTL TRANSPORT INC.

Fleet Maintenance Service Advisor

XTL TRANSPORT INC.  •  Onsite  •  13 days ago
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Job Description

Service Advisor – Fleet Maintenance
Balzac, Alberta
Shift: Monday–Friday | 11:00 AM – 8:00 PM

About the Role
We are seeking a motivated  Service Advisor to join our fleet maintenance team in the Calgary area. This role is ideal for a local candidate who understands the pace and expectations of a high-volume heavy-duty shop and enjoys being the key point of contact between drivers, technicians, vendors, and operations.
You will play a critical role in ensuring our fleet stays road-ready by coordinating repairs, managing road call activity, and maintaining strong vendor relationships.

Key Responsibilities
  • Act as the primary liaison between drivers, fleet operations, technicians, and external vendors
  • Open, manage, and close repair orders with accuracy and urgency
  • Diagnose and translate driver complaints into actionable work orders
  • Provide repair estimates, timelines, and approvals
  • Coordinate and manage road calls, ensuring timely response and resolution
  • Work closely with external vendors and service providers to ensure quality and cost control
  • Build and maintain strong, long-term vendor relationships to support fleet operations
  • Prioritize workflow to maximize shop productivity and minimize equipment downtime
  • Monitor job progress and communicate updates proactively to all stakeholders
  • Ensure all work meets compliance and safety standards
  • Support preventive maintenance scheduling and follow-ups
  • Maintain accurate documentation of labor, parts, and repairs
  • Reports Directly to the Maintenance Manager
Qualifications
  • Minimum 2+ years experience as a Service Advisor, Service Writer, or similar role
  • Strong technical knowledge of heavy-duty trucks and trailers (diesel, air systems, PM programs)
  • Experience handling road calls and vendor coordination is required
  • Previous experience in fleet or commercial trucking environment strongly preferred
  • Strong understanding of vendor management and service accountability
  • Ability to work independently in a fast-paced shop environment
  • Excellent communication and customer service skills
  • Strong organizational and multitasking abilities
  • Proficiency with maintenance software / work order systems
  • Familiarity with Alberta CVIP / compliance requirements (asset)
XTL TRANSPORT INC.

About XTL TRANSPORT INC.

XTL is a leading Canadian asset-based company specializing in Transportation, Logistics, and Distribution management. With strategic facilities spanning across Canada and the United States including Vancouver, Calgary, Toronto, and Montreal, as well as an office in Oakwood, Georgia, we offer comprehensive solutions tailored to our clients' needs.

Comprising XTL Transport Inc. (XTL), XTL Logistics Inc. (XLI), XTL Distribution Inc. (XDI), Savoie Express Inc. and CBT Inc., our company boasts a robust infrastructure to support a wide range of transportation, logistics and distribution requirements.

At XTL Transport, we operate a fleet of over 500 Power Units and 1,300 trailers, including multi-axle and tandem dry, temperature controlled, and refrigerated units, servicing both intra-Canada and the continental United States.

XTL Logistics focuses on enhancing communication and elevating the customer service experience through a suite of value-added services.

In addition, XTL Distribution offers extensive warehousing and distribution capabilities, encompassing 2.5 million square feet across key locations such as Toronto, Montreal, Calgary, Vancouver. Our facilities are fully equipped with rail siding, racking, bulk and cross-dock services to efficiently manage inventory and streamline operations.

Our core strengths lie in providing strategic, quality value-added services that optimize our clients' supply chains. We forge strategic partnerships and consistently exceed our clients' expectations.

By harnessing our proprietary assets, cutting-edge technology, and industry expertise, XTL Group delivers integrated Transportation, Logistics, and Distribution solutions across Canada, the United States, and beyond. We are committed to driving efficiency, reliability, and excellence in every aspect of our operations.

Industry
Transportation & Logistics
Company Size
201-500 employees
Headquarters
Etobicoke, CA
Year Founded
1985
Website
xtl.com
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