Job Description

Position – Dispatcher

Location - Grants Pass, Oregon (In-Person)

Southern Oregon Sanitation (SOS) is seeking a dependable, detail-oriented, and highly organized Dispatcher to coordinate daily dispatching activities for our trucking, hauling and sweeping operations.

The Dispatcher serves as an important communication link between drivers, driver supervisors, customers, and office staff. This position is responsible for coordinating routes and work orders, responding to scheduling and routing questions, maintaining accurate dispatch records, and helping ensure customer service needs are addressed efficiently.

The Dispatcher will work closely with their direct supervisor and driver supervisors to manage the day-to-day dispatching needs of the operation.

Schedule: Monday- Friday | 6:30am-2:30pm or 7:00am-3:30pm

(Ability to work weekends if needed.)

Starting Pay: $26.05-$30.65/per hour. DOE

COMPETITIVE COMPENSATION:

• Paid Time Off
• Medical, Dental, Vision, FSA/HSA,
• supplemental voluntary plans, wellness programs, and online discounts.
• 401K with 5% Company match - No vesting period!
• Company Paid Life Insurance
• Growth opportunities- We pride ourselves on promoting from within

Essential Duties & Responsibilities:

• Answer radio communications from drivers regarding routing, account, service, and work order questions.
• Answer incoming and outgoing questions regarding roll-off scheduling. Requires interaction with Customers.
• Dispatch work orders the night before for route drivers and delivery drivers.
• Confirm work orders are assigned to the correct driver and scheduled for the correct day.
• Send route packages the night before and confirm the correct service week is sent to MobilePak.
• Work closely with driver supervisors to update route costing.
• Complete note batch entries each morning.
• Review and update route issues identified through the note batch and communicate information to the office when customer follow-up is needed.
• Complete and maintain the daily driver log.
• Transfer serial numbers between customer accounts and internal depots as needed.
• Process the scrapping of serial numbers.
• Confirm work orders are being charged correctly.
• Review work orders for accuracy and productivity.
• Communicate scheduling changes, service issues, and other dispatch-related information to drivers, supervisors, customers, and office staff.
• Assist with daily routing and scheduling adjustments as operational needs arise.
• Maintain accurate and organized dispatch records and documentation.
• Perform other related duties as assigned.

MINIMUM QUALIFICATIONS:

• Must pass company Background Check. (Required)
• At least 1 year of customer service experience.
• 1–2 years of previous dispatching, transportation, trucking, hauling, logistics, or related work experience. (Preferred)
• Experience using transportation management or dispatching software.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Ability to prioritize multiple tasks in a fast-paced work environment.
• Ability to communicate professionally with customers, drivers, supervisors, and coworkers.

Physical Requirements:

• Position is In-Person in an office environment.
• Ability to sit for long periods of time.
• Operate office equipment including phone, calculator, computer, printer, radio, hardware and software.

***If applying through Indeed or other 3rd party website. ***

To be considered for any of our openings, you must complete an application directly through OUR website: www.wasteconnections.com.

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.