Job Description

Fleet Customer Service Specialist (On-Site)

Location: Auburn Hills, MI

The Role

We are looking for high-energy, service-oriented Fleet Customer Service Specialist to join a high-visibility pilot program supporting a major automotive fleet initiative. In this role, you won't just manage accounts; you will act as a dedicated concierge, serving as the primary point of contact for select fleet customers to ensure their operations run seamlessly. This is a fast-paced, high-touch position that requires a blend of professional relationship management and proactive problem-solving.

Key Responsibilities

• Primary Liaison: Act as the dedicated "concierge" for assigned fleet accounts, building deep trust and maintaining daily communication.
• Pilot Execution: Facilitate the initial phase of the program, gathering feedback and refining the service model for long-term scalability.
• Proactive Resolution: Anticipate and resolve vehicle service needs, including maintenance coordination, recall completions, and issue escalation.
• Value Delivery: Clearly communicate the program’s value proposition to customers, ensuring they experience "white-glove" support at every touchpoint.
• Cross-Functional Collaboration: Work closely with technical and service teams to ensure customer requests are handled with speed and precision.

Requirements

What You Bring to the Table

• Client-First Mindset: You have a proven track record in high-touch Account Management, Hospitality, or Executive Support.
• Automotive Aptitude: Familiarity with automotive service, fleet management, or dealership operations is a major plus but not required if you are a fast learner.
• Communication Mastery: You can navigate complex corporate environments and communicate effectively with stakeholders at all levels.
• Adaptability: You thrive in "pilot" environments where processes are being defined and optimized in real-time.
• Professional Presence: Ability to work full-time on-site at a corporate headquarters, representing the brand with polish and professionalism.