Job Description

A unique and exciting opportunity has arisen to join the KINTO team. The successful candidate will be based on-site at Molson Coors in Burton-upon-Trent, playing a key role in supporting and representing the KINTO brand and its operations.

The role in a nutshell: The role acts as the primary day-to-day liaison between drivers, suppliers, and KINTO, ensuring the smooth operation of the vehicle fleet in line with contractual, cost, and compliance requirements.

Day to Day Tasks:

• Acting as the on-site point of contact for the customer’s fleet stakeholders
• Managing the day-to-day fleet administration for the customer’s vehicle fleet including salary sacrifice in conjunction with the Molson Coors team at KINTO
• Handling queries via phone, email and digital channels, using case management tools, providing first contact resolution where possible
• Maintaining accurate fleet records within fleet management and case management systems
• Creating, updating and enhancing reporting capabilities to create workable insights
• Pool car management; to include physical checks and arranging and overseeing valet and mechanical repairs
• Manage the vehicle re-allocation process ensuring accuracy of records and reporting
• Supporting both drivers and fleet contacts across the entire driver journey with a wide range of queries
• Managing payroll adjustment validations
• Building sustainable and trusted relationships through open and professional communication with internal and external stakeholders
• Acting as an escalation point within KINTO and Molson Coors ensuring queries are resolved as a priority
• Attending weekly meetings with Molson Coors and KINTO providing clear progress updates and escalating where necessary
• Managing and supporting the VIP process

Experience you’ll gain:

• Handling a wide range of queries and escalations sharpening your ability to problem solve
• Feedback from quality checks to enhance your service delivery
• Relationship building across a number of KINTO and Molson Coors departments with different stakeholders

Requirements

Key Experience & Skills:

• Minimum of one years experience working in a customer service focused role (preferably office based)/ account management experience
• English and Maths GCSE or equivalent
• Business email writing skills
• Professional communication and relationship building skills
• Ability to multi-task and prioritise your workload.

Attributes & Behaviours:

• You will be part of a high performing customer service team, reporting to a Driver Support team leader with Driver Support Specialists to support your learning. You will be encouraged to raise new ideas and improvements that can be made to our processes to enhance the service delivered to Molson Coors.

This role that you are applying for, will be working for KINTO-UK Ltd which is a Mobility Brand owned by the Toyota Group, offices located in Portsmouth. KINTO-UK share their HR function with Toyota Financial Services (TFS) in the UK, however the job being advertised will not be working directly for Toyota Financial Services.

Benefits

Why join Kinto:

We are also proud to offer a very competitive benefits package to our employees (your wellbeing and development is important to us). Some of the top benefits include:

• Working Hours 37.5 per week Monday – Friday between 8-6, hybrid working policy 2 days from home each week should you want to following passing of probation
• 25 days holiday + 8 days bank holiday with increases for long tenure and option to buy and carry over additional days
• Car Scheme following passing of probation. Up to 2 Toyota or Lexus cars at heavily discounted with monthly costs including insurance, tax, servicing and MOT included following passing of probation
• Great pension scheme starting at employee contribution of 4% with an employer contribution of 11%. This can flex up to 6% EE contribution and 15% ER contribution
• Annual bonus of up to 5% of salary based on business performance
• Plus, many more - visit our website for a full list: Our Careers | About Us | KINTO UK

KINTO UK is an equal opportunities employer. We welcome applications from anyone who is excited by the opportunity of joining us and will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

OUR RECRUITMENT PROCESS

At KINTO we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all.

Everyone is unique, and that means what works for some may not work for everyone. When it comes to recruitment, please do let us know if we can adjust our process to be meet your accessibility needs. Some examples of how we might be able to help are listed below:

• Providing a copy of interview questions before the interview
• Organising a time and location that best suits you
• Allowing additional time for the assessment and interview

We are happy to review any adjustment on a case-by-case basis, so please let us know how we can support you to be your best self.

On the job training will be provided, we recognise we all learn differently, and we want to ensure that our training will suit your learning style. We are open to talking to you about how we can make learning your new role in the most positive way.