Job Description

As Fleet Claims Coordinator, you will own the end-to-end insurance claims agenda for Sezamo’s fleet. You will manage claim cases with insurance companies, repair shops, and internal teams, ensuring fast, accurate, and compliant handling of all incidents. You will unify claim processes, improve data accuracy, and reduce downtime for vehicles, directly impacting operational efficiency and customer delivery performance.

What we expect from you

• Own full insurance claims agenda, including liability, accident, windscreen, and driver-related claims.
  

• Manage claim documentation between fleet management and insurance companies.
  

• Lead daily coordination with insurance providers, workshops, and internal fleet operations.
  

• Control invoicing, reimbursement, and fulfillment of claims with insurers.
  

• Enforce co-payments, unpaid fees, and recovery of damages caused by couriers.
  

• Oversee the entire claim process from incident reporting to settlement.
  

• Communicate with insurers on claims reporting, inspections, and document handling.
  

• Unify insurance claim procedures and ensures standardized processes across all vehicles and sites.
  

• Support faster documentation for new and used cars, reducing delays and improving fleet availability.
  

What we look for

• Proven experience in insurance claims management, fleet operations, or related administration.
  

• Strong organizational and problem-solving skills.
  

• Attention to detail and ability to work with sensitive documentation.
  

• Ability to manage multiple cases simultaneously under tight deadlines.
  

• Excellent communication and negotiation skills with external partners.
  

• Knowledge of insurance processes and claim settlement procedures.
  

• Fluency in local language and B2 english
  

Preferred

• Degree in Business Administration, Logistics, Law, or related field.
  

• Experience in automotive services, leasing, or fleet management.
  

• Familiarity with ERP or claims management systems.
  
  What's in it for you

  • Meal vouchers (35 Ron/day worked)

  • Medical subscription (Regina Maria)

  • Bookster services

  • Flexible working hours, - including home office (minimum 1day/week); one of the weekly office days will imply working from our warehouse in Stefanesti

  • 20 working days vacation + 1 day extra for your birthday

  • Access to special discounts and promotions on Sezamo platform

  • Transport allowance

  • Fair reward - You’ll get a strong fixed salary — no bonus games, no politics. Great work is rewarded clearly and fairly

  • A team that sticks together - You’ll work with people who move fast, support each other and celebrate wins together.

  • If this sounds like you…You’re someone who takes ownership, acts fast and gets things done.
    
    If you're ready to bake something great with us, please attach your CV in english
    
    #sezamo