Job Description

Primary Purpose

To provide front day-to-day management of the financial and administrative duties within the region, ensuring service to both internal and external customers.

Minimum Requirements

Qualifications

• Matric
• Diploma in Bookkeeping/ Finance

Experience

• 2 years' experience within the Fleet industry, preferably within Leasing Environment
• Previous finance and administration experience

Technical competency

• Client Engagement
• Financial administration and reporting
• Regulatory framework & requirements
• Deadline orientated and results driven
• Operational Excellence
• Attention to detail
• Interpersonal skills
• Resilient – manage pressure, adaptive to a changing environment
• Computer literacy skills
• Good knowledge of FML service, legislation, policies and procedures
• Ability to manage pressure on a day-to-day basis
• Communication skills

Duties and Responsibilities include but not limited to:

CUSTOMER CENTRICITY

• Support the Regional Fleet team in resolution of incidents and front-line service delivery as required.
• Liaise with customers regarding licensing issues to aid and support with preparation of documentation such as proxy packs.
• Follow-up and collaborate with other functions and suppliers to improve customer satisfaction in region.

STAKEHOLDER MANAGEMENT

• Support with coordinating with vendors and service providers to schedule relevant services e.g. car wash suppliers, when required.
• Assist with all interdepartmental challenges to facilitate closing of incidents, re-billing and customer satisfaction.

DATA ANALYSIS AND REPORTING

• Prepare operational information as per requirements e.g. monthly stock taking report
• Preparation of monthly Fleet Operations Report pack within defined timeline
• Support Regional management with data and reporting requests as required.

OPERATIONAL EXCELLENCE

• Be familiar with the respective customer contractual obligations to execute on processes to agreed service levels.
• Support the Fleet controllers with administration duties such as licensing, courier, stationary etc.
• Ensure re-billing and perform follow-up actions to ensure purchase orders are received from customers in a timely manner.
• Perform license renewals are done timeously and correctly, coordinating the technical team for required checks (certificate of fitness), capturing details on requisite systems.
• Execute and provide support in liaising with customers for distribution of licenses and other requirements.
• Timely deactivation of terminated units on the system and administration of deactivation of fuel card, e-tags, tracker and decal removals.

This position is advertised in line with our commitment to Employment Equity.